【IT资料在线---云计算UA宣传】第03期间/【IT Information Online -- Benefits Offered by UA】Issue03

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发表于 : 2013-6-27 14:42:19 最新回复:2013-12-31 23:43:24
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资料在线 官方号

 

华为企业业务悉您所需  为您所用

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UA全称User Assistant,即用户助手。广义的UA是所有用户帮助的总称,包括嵌入式帮助(界面信息)、联机帮助、Support网站、用户支持热线等用户能获得的所有形式的帮助。狭义的UA指与软件紧密结合的帮助信息,只包含嵌入式帮助和联机帮助。一般来讲,UA指狭义UA


UA帮助您快速上手管理软件,助力于您完成业务管理和业务维护等阶段的任务,为您节省宝贵的运维时间。UA价值如下:


【IT资料在线---云计算UA宣传】第03期间/【IT Information Online -- Benefits Offered by UA】Issue03-1320097-3

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本期为您展示FusionManager R3C00FusionCompute R3C00FusionInsight Hadoop R2C02UA应用。


*      帮助用户开始

案例:针对新手用户,提供图文并茂的入门信息,帮助用户愉悦的开始任务。

图标提供到任务的链接,任务操作入口不再是用户痛点。


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cid:image002.png@01CE6DC7.C6966E70      指导用户完成任务

案例:就近渐进式提供参数配置原则、页面级帮助,解决用户完成任务时遇到的疑惑和困难。

参数配置原则和任务参考不再是“大海捞针”。

就近的参数配置原则:

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页面级帮助:

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cid:image002.png@01CE6DC7.C6966E70      减少用户疑惑

案例:提供及时的任务反馈,帮助用户了解任务进度。

用户不再为某个超长操作而担心“系统异常”。


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cid:image002.png@01CE6DC7.C6966E70      帮助用户解决问题

案例1Portal首页提供系统级帮助,为您提供全方位的Portal使用指导:快速入门、任务导航、常见问题FAQ和意见反馈渠道等。


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cid:image002.png@01CE6DC7.C6966E70      帮助用户解决问题

案例2:提供详尽出错原因和处理指引。


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cid:image002.png@01CE6DC7.C6966E70      引导用户操作

案例:提供关联任务链接,前置和后置任务一目了然。


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  如果您对Portal界面信息、页面级帮助或系统级帮助等有任何疑问或建议,您可以向support_e@huawei.com发邮件反馈问题。

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IT资料在线》是面向客户和华为技术工程师推出的,传递华为IT产品(服务器、存储、云计算、数据中心)售后资料最新动态的电子刊物,为您提供IT产品售后资料最新动向和实践成果,覆盖产品文档、版本文档、多媒体、UAAPP、资料定制工具及其他创新媒体方式,致力于让你更高效地使用信息。让信息动起来,让知识用起来,希望在我们的努力下,IT资料在线得到更广泛的传播,并成为您工作中的好助手、好伙伴!

如果您有任何意见和建议,欢迎联系我们                         

      更多链接:文档中心       技术论坛      官方微博     视频专区     华为云库

Huawei Enerprise - A Better Way

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UA is short for User Assistant. In its broad sense, UA refers to all types of help that are available for users, including the Embedded Help (UI information), Online Help, support website, and user support hotline. In its narrow sense, UA refers to the help information that is closely associated with software, including only the Embedded Help and Online Help. In most cases, UA adopts its narrow sense.


UA assists you in rapidly using management software and implementing service management and maintenance, thereby greatly saving your time. UA offers the following benefits:


【IT资料在线---云计算UA宣传】第03期间/【IT Information Online -- Benefits Offered by UA】Issue03-1320097-22

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This issue describes the UA applications of FusionManager R300C00, FusionCompute R300C00, and FusionInsignt Hadoop R200C02.


*      Help You Get Started

Case: provides illustrations and pictures for greenhand users to start a task.

Icons provide links to tasks so that you can perform operations easily.


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cid:image002.png@01CE6DC7.C6966E70      Guide You Through Tasks

Case: provides configuration principles and page-level help for the handy parameters to resolve your problems.

Parameter configuration principles and task references are handy to you.

Configuration principles for handy parameters:

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Page-level help:

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cid:image002.png@01CE6DC7.C6966E70     Eliminate Your Confusion

Case: provides visibility to task status so that you can know the progress of a task.

You do not need to worry about system anomalies due to a complex operation.


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cid:image002.png@01CE6DC7.C6966E70      Help You Resolve Problems

Case 1: provides the system help on the portal homepage to guide you through the comprehensive use of the portal, including the quick start, task navigation, FAQs, and feedback channel.


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cid:image002.png@01CE6DC7.C6966E70      Help You Resolve Problems

Case 2: provides detailed fault information and troubleshooting methods.


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cid:image002.png@01CE6DC7.C6966E70      Instruct You to Perform Operations

Case: provides links to associated tasks so that pre- and post-tasks are visible to you.


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You can email to support_e@huawei.com to submit your suggestions or problems about the portal information, page-level help, or system help.


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IT Information Online is an after-sales periodical for both customers and technical support engineers of HUAWEI IT Products. It is intended to provide you with the up-to-date information about HUAWEI IT solutions and products, including servers, storage devices, cloud computing devices, and data centers. It covers information about product documents, release documents, multimedia, user assistant, APP, document customization tools, and other innovative media. We are committed to presenting you helpful and comprehensive after-sales information and providing you with great benefits. Just use the information!

Any feedback is appreciated. Please contact us!                         

     More Links: Documentation Center       Technical Forum

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云计算学徒  精英 发表于 2013-6-27 17:11:12 已赞(0) 赞(0)

珍贵的资料,值得大家收藏。

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liushuo  导师VIP 发表于 2013-12-31 23:43:24 已赞(0) 赞(0)

好东西 mark
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