Erreur de certificat invalide
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Bonjour,
Abstract: When a user logs in to eDesk and uses a Huawei account for authentication, the system displays a message indicating that the certificate is incorrect. [Description] Application Scenario: 1. The eDesk version is eDesk V100R005C00SPC300 or eDesk V100R006C00SPC100. 2. Log in to eDesk and use Huawei account for authentication. Trigger Condition: A Huawei account is used for authentication. Symptom: When a user logs in to eDesk and uses a Huawei account for authentication, the system displays a message indicating that the certificate is incorrect. Identification Method: When a Huawei account is used for authentication, the system displays a message indicating that the certificate is incorrect.
[Root Cause] The certificate for authenticating Huawei accounts in eDesk is updated. As a result, the authentication website cannot identify the certificate used by clients, leading to certificate error. [Impact and Risk] eDesk cannot authenticate Huawei accounts. [Measures and Solutions] Recovery Measures: None Workarounds: On the license authentication page of eDesk, select License authentication, obtain the ESN to edesk@huawei.com, and apply for a license. Solution: 1. For eDesk V100R006C00SPC100, install eDesk V100R006C00SPC109 and later version patch, and perform authentication again. 2. For eDesk V100R005C00SPC300, upgrade it to eDesk V100R006C00SPC100, install eDesk V100R006C00SPC109 and later version patch, and perform authentication again. If you have any questions, send an email to edesk@huawei.com. Merci |
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