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Youtube App Cannot Connec...

Youtube App Cannot Connect to the Internet

Created: Aug 14, 2020 11:09:59Latest reply: Aug 30, 2020 08:05:06 455 3 0 0 0
  HiCoins as reward： 0 (problem unresolved)
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Hi, there!


I have an EA5801 OLT. Most of my customers are reporting problems with their youtube app not being able to connect to the internet frequently. But when they try to open youtube in a browser it's working properly. Both android and iOS users are having this problem. How should I troubleshoot this case?


Thank you!



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Chenxintao
Admin Created Aug 14, 2020 11:22:02

Hello, friend!


After looking at this, I don't think it's the access layer device.

You might want to ask for technical support for network management and security.


Thanks!

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Chenxintao
Chenxintao Admin Created Aug 14, 2020 11:11:35

Hello, friend!
It's nice to meet you in the community.
We're working on your problem. Please be patient.
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Chenxintao
Chenxintao Admin Created Aug 14, 2020 11:22:02

Hello, friend!


After looking at this, I don't think it's the access layer device.

You might want to ask for technical support for network management and security.


Thanks!

View more
  • x
  • convention：
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futurework
futurework Created Aug 30, 2020 08:05:06

GOOD
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