Posted by sim_157 at 2019-12-26 03:28
please check this By the way, customer reports this issue so far happened on laptop/pc only, mobi ...
Could you please help to confirm if the laptop users get offline after they closed the authentication page, if yes, it's normal.
For wireless PC terminal, web browser will send a heartbeat message to the portal server periodically to keep the normal online status, if the authentication page is closed, the web browser cannot respond to the heartbeat message, then the user will be forced to go offline due to session timeout. So for PC terminal, can’t close the authentication page.
For wireless mobile terminal, the SC determines whether to force user offline based on the session timeout interval. So the authentication page can be closed.
You can try to enable the wireless PC compability in path System > Global Parameters > Web Terminal