Wifi auto disconnected after every 10min

Created: Apr 12, 2019 15:29:21Latest reply: Apr 12, 2019 17:31:11 248 8 0 0
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GUEST wifi auto disconnected after every 10min. Cannot re-register when account expired but the account still exist at "Guest Account Management".How to solve it?

topology:Agile - SW - FW - AC - AP's - STA's

model:AC6605

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Admin Created Apr 12, 2019 16:15:34 Helpful(0) Helpful(0)

Posted by Hobbit at 2019-04-12 15:47Any the sta having disconnected issue.All  aps  encountered this issue.

I think your problem is that guests can’t re-register. Please check whether the guest account policy allows duplicate registrations: Policy > Permission Control > Guest Management > Guest Account Policy to view the corresponding guest account policy:

Wifi auto disconnected after every 10min-2912143-1

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Steelblue Created Apr 12, 2019 15:32:22 Helpful(0) Helpful(0)

Is it disconnected while roaming or within the same AP ?
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Popeye_Wang Admin Created Apr 12, 2019 15:45:43 Helpful(0) Helpful(0)

You can try following command to know which ap's disconnected :
display ap offline-record all

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Hobbit Created Apr 12, 2019 15:47:20 Helpful(0) Helpful(0)

Posted by user_3358139 at 2019-04-12 15:32 Is it disconnected while roaming or within the same AP ?
Any the sta having disconnected issue.All aps encountered this issue.
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Hobbit Created Apr 12, 2019 15:52:02 Helpful(0) Helpful(0)

Posted by Popeye_Wang at 2019-04-12 15:45 You can try following command to know which ap's disconnected : display ap offline-record all
no offline AP record
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Steelblue Created Apr 12, 2019 15:55:10 Helpful(0) Helpful(0)

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Hobbit Created Apr 12, 2019 16:00:31 Helpful(0) Helpful(0)

Posted by user_3358139 at 2019-04-12 15:55 Check this reference,may be useful:http://support.huawei.com/hedex/pages/EDOC1100025386AEH0629P/0 ...
Thanks,I'll try
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Popeye_Wang Admin Created Apr 12, 2019 16:15:34 Helpful(0) Helpful(0)

Posted by Hobbit at 2019-04-12 15:47Any the sta having disconnected issue.All  aps  encountered this issue.

I think your problem is that guests can’t re-register. Please check whether the guest account policy allows duplicate registrations: Policy > Permission Control > Guest Management > Guest Account Policy to view the corresponding guest account policy:

Wifi auto disconnected after every 10min-2912143-1

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You need to log in to download or view. No account?Register

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Hobbit Created Apr 12, 2019 17:31:11 Helpful(0) Helpful(0)

Posted by Popeye_Wang at 2019-04-12 16:15 I think your problem is that guests can’t re-register, please check whether the guest account pol ...
We did no do the policy,may its the cause,I'll try
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