Why my TE30 point to point call keep on disconnect for 20 seconds?
Created: May 30, 2019 09:58:17Latest reply: May 30, 2019 10:18:09
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Featured Answers
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Hello,
Thank you for posting on our Huawei Forum. This issue sounds like either there is no video or audio rate being received by the endpoint and the call closes after X number of seconds or because of a Q931 keepalive setting mismatch between the two parties involved in the call. Please be informed that in order to troubleshoot the reported issue please provide us with the: - firmware version of the call - The called party is another Huawei videoconferencing endpoint or a third party one? - Collect the signaling diagnostics retrieved from the web interface while the issue is being reproduced Signaling Packet CaptureWeb administrators and API users can perform signaling diagnosis and export the diagnosis file from the endpoint web interface. The diagnosis file helps with fault identification.  NOTE:
- Call status from the web interface to check the audio and video rate being sent and received System StatusSystem status information helps you maintain your endpoint. Choose . On the System Status page that is displayed, you can check:
- Who closes the call? Called party or calling party - Debug logs retrieved on all levels as per below procedure: Querying LogsLogs record, in real time, all important events that occur when your endpoint runs. These records assist you in maintaining your endpoint and locating system faults. BackgroundYour endpoint can store a maximum of 10000 log records. When the memory for recording logs is full, new logs can still be recorded by replacing the oldest one. Procedure
We are looking forward to the requested information |
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All Answers
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Hello,
Thank you for posting on our Huawei Forum. This issue sounds like either there is no video or audio rate being received by the endpoint and the call closes after X number of seconds or because of a Q931 keepalive setting mismatch between the two parties involved in the call. Please be informed that in order to troubleshoot the reported issue please provide us with the: - firmware version of the call - The called party is another Huawei videoconferencing endpoint or a third party one? - Collect the signaling diagnostics retrieved from the web interface while the issue is being reproduced Signaling Packet CaptureWeb administrators and API users can perform signaling diagnosis and export the diagnosis file from the endpoint web interface. The diagnosis file helps with fault identification. NOTE:
- Call status from the web interface to check the audio and video rate being sent and received System StatusSystem status information helps you maintain your endpoint. Choose . On the System Status page that is displayed, you can check:
- Who closes the call? Called party or calling party - Debug logs retrieved on all levels as per below procedure: Querying LogsLogs record, in real time, all important events that occur when your endpoint runs. These records assist you in maintaining your endpoint and locating system faults. BackgroundYour endpoint can store a maximum of 10000 log records. When the memory for recording logs is full, new logs can still be recorded by replacing the oldest one. Procedure
We are looking forward to the requested information |
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