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Why I didn't receive the ...

Why I didn't receive the notification when the controller occurred restart?

Created: Jun 29, 2019 06:33:34Latest reply: Jun 29, 2019 07:47:10 409 8 2 0 1
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Recently, I made a experiment, i executed the reboot command by manual on storage, I saw the event in logs, but I didn't received the SMS or email notiification after I set the SNMP trap.


I can received other critical alarm notification but this one. why?

143142yuj9famipbmfmy99.png?2019-06-29_14

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Boreas
Created Jun 29, 2019 07:47:10

Hi sir!

Accordign to your screenshot, I saw it's an ordinary event, so kindly refer to this guide to set the event notification: https://support.huawei.com/hedex ... 525253E&lang=en.

Why I didn't receive the notification when the controller occurred restart?-2983393-1
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Steve_Rogers
Steve_Rogers Created Jun 29, 2019 07:50:59 (0) (0)
okay, let me try.  
Steve_Rogers
Steve_Rogers Reply Steve_Rogers  Created Jun 29, 2019 08:56:35 (0) (0)
yeah, it's successful. appreciate!  
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yogijain
yogijain HCIE Created Jun 29, 2019 06:50:18

A  Alarm Notification Service Configurations

Alarm notification service configurations include the basic configurations of File Transfer Protocol (FTP) servers, Simple Mail Transfer Protocol (SMTP) servers, and short message service (SMS) modems. These configurations ensure that common alarm management operations can be correctly performed.

  • A.1 Configuring an FTP Server
    You can install and configure a wide range of FTP servers. This section describes how to configure an Xlight FTP server. For details about how configure other FTP servers, see the related configuration documentation.
  • A.2 Configuring an SMTP Server
    The email notification function is available only when the SMTP server runs correctly. This section describes how to configure a Winmail Server.
  • A.3 Configuring an SMS Modem
    A short message service enables a storage system to send alarm information to specified mobile numbers, helping engineers locate and troubleshoot faults.

A.1  Configuring an FTP Server

You can install and configure a wide range of FTP servers. This section describes how to configure an Xlight FTP server. For details about how configure other FTP servers, see the related configuration documentation.

Prerequisites

The FTP server software installation package is ready.

The IP address to be configured can correctly communicate with the storage system.

Procedure

  1. Start the Xlight FTP server software.

    The Xlight FTP Server page is displayed.

  2. Configure a virtual server.
    1. On the Xlight FTP Server page, click imgDownload?uuid=4629214fec6b467fbcabb29.

      The New Virtual Server dialog box is displayed.

    2. In the New Virtual Server dialog box, set IP Address, Port, and Protocol to the local IP address, 21, and FTP, respectively.
    3. Click OK.

      The added virtual server is displayed in the Xlight FTP Server page that is displayed.

  3. Start the virtual server.

    Select the added virtual server and click imgDownload?uuid=d90366e7abd849f1bbdf016 to start the server.

    imgDownload?uuid=807343383c644e4996b4b3c NOTE:
    You can select the added virtual server, right-click, and choose Start Server to start the server.

  4. Add a user.
    1. On the Xlight FTP Server page, click imgDownload?uuid=2003e40ad5c04b739f65c90.

      The user list is displayed.

    2. Click imgDownload?uuid=bcad9fc40e7d4b2ea8dbcfd.

      The adding users dialog box is displayed.

    3. In the dialog box, enter Username and Password and set Home Directory.
    4. Click OK.

      The user is added, and user information is displayed on the user page.

  5. Set virtual directory permissions.
    1. In the user list, select the added user and click imgDownload?uuid=8fb3f092932841ff80f4d24.

      The user name page is displayed.

    2. On the navigation bar on the left, click imgDownload?uuid=82576e0b26f44d61bdbac0f.

      The user directory management page is displayed.

    3. Select the access directory of the added user and click imgDownload?uuid=5b9d8c9932c44d7c99960fd.

      The Virtual Directory dialog box is displayed.

    4. In the Permission area, set permissions.
    5. Click OK.

      Virtual directory permissions are configured.

A.2  Configuring an SMTP Server

The email notification function is available only when the SMTP server runs correctly. This section describes how to configure a Winmail Server.

Prerequisites

The SMTP server software installation package is ready.

The IP address to be configured can correctly communicate with the storage system.

Procedure

  1. Install the Winmail Server software.
  2. Log in to the Winmail Server management tool.
    1. Open the Start menu and find Magic Winmail in Programs.
    2. Run Magic Winmail Administration tool. The Connect Server dialog box is displayed.
    3. Enter the user name and password respectively in User name and Password.
    4. Click OK to log in to the management tool.
  3. Check operating status of the email system.
    1. In the navigation tree of the Winmail Server management tool, choose System Setup > Services.
    2. On the Services page, check whether SMTP, POP3, HTTP, and ADMIN services are working correctly.

      If the indicator is steady green, the services are working correctly. If the indicator is steady red, the services are working incorrectly.

  4. Set a domain name.
    1. In the navigation tree, choose Domain Setting > Domains.
    2. On the Domains page, click Add.

      The Domain dialog box is displayed.

    3. In the Domain dialog box, set Domain name, Description, Storage of all mailbox, Total of mailbox, and Mailbox min. quato.
    4. Click OK.

      The created domain name is displayed in the domain name list.

  5. Set an email account.
    1. In the navigation tree, choose User and Group > Users.
    2. On the Users page, click Add.

      The General dialog box is displayed.

    3. In the General dialog box, set User name, Password, and Confirm password.
    4. Click Next.

      The Group page is displayed.

    5. Optional: Select a group to which you want to add the user.
    6. Click Next.

      The Right page is displayed.

    7. On the Right page, configure parameters in the Right and Auto forward areas.
    8. Click Next.

      The Quota page is displayed.

    9. On the Quota page, set Mailbox quota, Number of mails, and Warning limit.
    10. Click Finish.

      The user and email account are configured. The user is displayed in the user list of the Users page.

Follow-up Procedure

After configuring the email server, you need to configure an email address for receiving notifications. The detailed configuration steps vary depending on your email version.

A.3  Configuring an SMS Modem

A short message service enables a storage system to send alarm information to specified mobile numbers, helping engineers locate and troubleshoot faults.

Prerequisites

The SMS modem to be installed is working correctly.

The subscriber identity module (SIM) card has a positive balance.

Procedure

  1. Set a baud rate for the SMS modem.

    Ensure that the baud rate of the SMS modem is the same as that of the storage device.

    imgDownload?uuid=807343383c644e4996b4b3c NOTE:
    The default baud rage of Huawei storage systems is 115,200.

  2. Connect the SMS modem to the storage device.
    1. Insert a normal SIM that has a positive balance to the SMS modem.
    2. Install the antenna for the SMS modem.
    3. Use an RS232 serial cable to connect the serial port of the SMS modem to that of the storage device.
  3. Check status of indicators on the SMS modem.

    Check whether the SMS modem is successfully connected to the storage device by observing the indicator status.

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Steve_Rogers
Steve_Rogers Created Jun 29, 2019 06:55:34 (0) (0)
Hi, thanks for your response, I have finished the alarm notification setting, I can received other critical alarm email and SMS, but I can't received the restart event, can you help me?  
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3#
Boreas
Boreas Created Jun 29, 2019 06:57:33

Hi, can you tell us the equipment model and firmware ver which you used. and double check the alarm notification configuration pls.
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Steve_Rogers
Steve_Rogers Created Jun 29, 2019 07:19:55 (0) (0)
My device model: Dorado5000 V3
Firmware version: V300R002C10SPC100
I have tested over three times, other simulated critical alarm and major alarm, I can receive these alarm notification. but only one, I received nothing.  
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4#
Boreas
Boreas Created Jun 29, 2019 07:33:50

okay. let me query.
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5#
Boreas
Boreas Created Jun 29, 2019 07:47:10

Hi sir!

Accordign to your screenshot, I saw it's an ordinary event, so kindly refer to this guide to set the event notification: https://support.huawei.com/hedex ... 525253E&lang=en.

Why I didn't receive the notification when the controller occurred restart?-2983393-1
View more

This article contains more resources

You need to log in to download or view. No account? Register

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Steve_Rogers
Steve_Rogers Created Jun 29, 2019 07:50:59 (0) (0)
okay, let me try.  
Steve_Rogers
Steve_Rogers Reply Steve_Rogers  Created Jun 29, 2019 08:56:35 (0) (0)
yeah, it's successful. appreciate!  
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