Whiteboard sharing not working on IdeaHub

Hi, dear!

This topic describes how to deal with the problem that Whiteboard sharing not working on IdeaHub.

Issue Description

Whiteboard Sharing not working when the Call is initiated from the Endpoint, If the conference is initiated from the SMC and the Data Conference option is checked the Whiteboard sharing is working.

IdeaHub Version: 21.0.3 

Handling Process

1. We checked the Configurations on the IdeaHub Web page.
   

2. We made the Networking mode as SMC and added the SMC server address.
   

3. Then we Initiated the conference and the issue was resolved.
   

Root Cause

SMC address for Data conference was not added on Webpage. 

Solution

1. Login IdeaHub Web page as admin.
   

2. Choose System Settings > Conference > Advanced Settings.
   

3. Set SMC server address. 
   

Thanks!