Hello!
Thanks for contacting the Huawei Enteprise community!
Please pay attention to this notice. This forum does not address problems about terminal products, such as cellphones, pads, WiFi products, etc, as these products fall into the category of the Consumer sector.
As you know, Huawei has a very broad range of portfolios, covering Enterprise, Carrier and Consumer sectors. As for this forum, we only address Enterprise services.
If you have problems with any Consumer product, please try to solve them at http://consumer.huawei.com/en/support.