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Where to get the AgentID for a call?

Created: Jul 12, 2019 07:20:54Latest reply: Jul 28, 2019 09:07:22 682 1 1 0 0

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This post describes the process of where to get the AgentID for a call. Please see more below.

'DEVICETYPE' in the table tbilllogX indicates the type of the device processing the call.

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We can see that DEVICETYPE 2 stands for Agent. In that condition, DEVICENO stands for Agent ID.

For example, the below call’s agentID is 25069.

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AgentID devicetype

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mohamedts Created Jul 28, 2019 09:07:22

thanks for your clarification it is helpful

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Where to get the AgentID for a call?

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