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when we use smc to create...

when we use smc to create a conference , there are some error appeared

Created: Oct 10, 2019 06:01:18Latest reply: Oct 10, 2019 12:13:10 737 14 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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when we use smc to create a conference , there are some error appeared. the errors as follow:

  service area failed to schedule the conference. (Insufficient MCU or recording resources in the node. Check whether the MCU or recording server is offline, or whether the MCU is suspended from reservation.)(Error code 0x110000E2) 


SMC

Error code 0x110000E2

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(1) (0)
Baifeili
Created Oct 10, 2019 12:13:10

hello dear , I face the problem as same as yours, there is a solution ,please test
1、login smc server， enter system ->setting ->service area
2、add the service areas.
3、check again, found the problem is solved
View more
  • x
  • convention：

mrppa
mrppa Created Mar 19, 2021 11:33:21 (0) (0)
Hi,
I've the same issue, but this way "login smc server， enter system ->setting ->service area" don't work.
What can I do?  
Y_T_Z
Y_T_Z Reply mrppa  Created Mar 20, 2021 01:06:05 (0) (0)
can you provide the log?  
mrppa
mrppa Reply Y_T_Z  Created Mar 22, 2021 06:21:46 (0) (0)
Hi,
Could this error be due to the MCU minor error?

Video resources less than those specified in the license: The actual video resources are less than those specified in the license.
We have VP9630 with 4xH.265 and 24x1080p30  
Y_T_Z
Y_T_Z Reply mrppa  Created Mar 22, 2021 06:40:27 (0) (0)
The license resources may be insufficient.
You are advised to submit a trouble ticket and contact Huawei technical support.
https://e.huawei.com/en/service-hotline-query  
mrppa
mrppa Reply Y_T_Z  Created Mar 22, 2021 06:46:17 (0) (0)
Ok.
We are now discussing this issue with the local huawei engeener. If it does not work out, I will contact to TAC.  
Y_T_Z
Y_T_Z Reply mrppa  Created Mar 22, 2021 06:47:55 (0) (0)
Well, I hope your problem is resolved soon, brother.  
mrppa
mrppa Reply Y_T_Z  Created Mar 22, 2021 06:49:55 (0) (0)
This is demo equipment and TAC so may refuse to solve the problem  
Y_T_Z
Y_T_Z Reply mrppa  Created Mar 22, 2021 06:58:24 (0) (0)
Did you not purchase a maintenance warranty?  
mrppa
mrppa Reply Y_T_Z  Created Mar 22, 2021 07:03:18 (0) (0)
I'm employee of Huawei Distributer and this equipment is demo. We don't have Hi-care services for it.  
Y_T_Z
Y_T_Z Reply mrppa  Created Mar 22, 2021 07:11:52 (0) (0)
If this is the case, you are advised to contact your internal Huawei contact person.  
View more replies
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(0) (0)
2#
wissal
wissal MVE Created Oct 10, 2019 06:12:21

Hello,
Please refer to the link below to find the answer for your issue:
https://forum.huawei.com/enterprise/en/unable-to-create-a-new-conference-on-smc-insufficient-system-resources/thread/521521-881#pid2919411
Thanks
View more
  • x
  • convention：
(1) (0)
3#
Baifeili
Baifeili Created Oct 10, 2019 12:13:10

hello dear , I face the problem as same as yours, there is a solution ,please test
1、login smc server， enter system ->setting ->service area
2、add the service areas.
3、check again, found the problem is solved
View more
  • x
  • convention：

mrppa
mrppa Created Mar 19, 2021 11:33:21 (0) (0)
Hi,
I've the same issue, but this way "login smc server， enter system ->setting ->service area" don't work.
What can I do?  
Y_T_Z
Y_T_Z Reply mrppa  Created Mar 20, 2021 01:06:05 (0) (0)
can you provide the log?  
mrppa
mrppa Reply Y_T_Z  Created Mar 22, 2021 06:21:46 (0) (0)
Hi,
Could this error be due to the MCU minor error?

Video resources less than those specified in the license: The actual video resources are less than those specified in the license.
We have VP9630 with 4xH.265 and 24x1080p30  
Y_T_Z
Y_T_Z Reply mrppa  Created Mar 22, 2021 06:40:27 (0) (0)
The license resources may be insufficient.
You are advised to submit a trouble ticket and contact Huawei technical support.
https://e.huawei.com/en/service-hotline-query  
mrppa
mrppa Reply Y_T_Z  Created Mar 22, 2021 06:46:17 (0) (0)
Ok.
We are now discussing this issue with the local huawei engeener. If it does not work out, I will contact to TAC.  
Y_T_Z
Y_T_Z Reply mrppa  Created Mar 22, 2021 06:47:55 (0) (0)
Well, I hope your problem is resolved soon, brother.  
mrppa
mrppa Reply Y_T_Z  Created Mar 22, 2021 06:49:55 (0) (0)
This is demo equipment and TAC so may refuse to solve the problem  
Y_T_Z
Y_T_Z Reply mrppa  Created Mar 22, 2021 06:58:24 (0) (0)
Did you not purchase a maintenance warranty?  
mrppa
mrppa Reply Y_T_Z  Created Mar 22, 2021 07:03:18 (0) (0)
I'm employee of Huawei Distributer and this equipment is demo. We don't have Hi-care services for it.  
Y_T_Z
Y_T_Z Reply mrppa  Created Mar 22, 2021 07:11:52 (0) (0)
If this is the case, you are advised to contact your internal Huawei contact person.  
View more replies
12  
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