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when the IP Phone call *125#,it feedback "the number is not exist",why?

Created: Jun 11, 2019 11:29:21Latest reply: Jun 11, 2019 11:37:32 1119 4 0 0 0
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the IP Phone is already registered on U19.but when the IP Phone call *125#, it feedback "the number is not exist",why?

192904zx0tpx2jupt9cj9o.png?U1911.PNG

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Hey,girl
Created Jun 11, 2019 11:33:20

Hi!

Thanks for your support!

Please log in to U19. Then, check whether the prefix *125 exists.

If not, please add it as per below.

when the IP Phone call *125#,it feedback
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All Answers
please check whether *125# exists or not.
show prefix
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Hi!

Thanks for your support!

Please log in to U19. Then, check whether the prefix *125 exists.

If not, please add it as per below.

when the IP Phone call *125#,it feedback
View more

This article contains more resources

You need to log in to download or view. No account? Register

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show prefix

Function

This command is used to query the prefix information.

Format

show prefix [dn dn] [subpbxno subpbxno] [wildcardonly wildcardonly(U1960/U1980/U1981)

show prefix [dn dn] [wildcardonly wildcardonly]  (U1910/U1911/U1930)

Parameters

Parameter

Description

Value

dn

Indicates the prefix.

The value must be a string consisting of 1 to 40 characters.

This parameter has no default value.

subpbxno

Indicates the sub-PBX number.

You need to set this parameter only when one eSpace U1900 manages multiple enterprises. eSpace 1900 differentiates the prefixes of different enterprises according to this parameter.

The value must be an integer ranging from 0 to 251.

The default value is 0.

wildcardonly

Indicates whether to show wildcard-prefix only.

Two options are available: yes and no.

This parameter has no default value.

Mode

View mode

Usage Guideline

When the service type is VU, the reggroupid field (registration group ID) is also displayed in the command output.

Example

Query the information about all the prefixes.

#show prefix
 
Prefix
 
SubPBXNo Prefix CallCategory CallAttribute      CustomAttribute  
-------- ------ ------------ ------------------ ---------------  
 S        *11*   new          apickupspecial     null             
 S        *11#   new          apickupingroup     null             
 S        *125   new          querydn            null             
 S        *128   new          queryactualdn      null             
 S        *33*   new          confkick           null             
 S        *34*   new          conflistenonly     null             
 S        *35*   new          conftalkonly       null             
 S        *36*   new          confisolate        null             
 S        *37*   new          confattend         null             
 S        *38#   new          confterminate      null             
 S        *39#   new          conftrigger        null             
 S        *40*   new          scfb               null             
 S        *41*   new          scfnr              null             
 S        *45*   new          scfo               null             
...
 
OfficeSelectCode Cldpredeal Cldindex clipredeal Cliindex Minlen Maxlen If4PSTN  
---------------- ---------- -------- ---------- -------- ------ ------ -------  
                 NO         ---      NO         ---      8      20     NO       
                 NO         ---      NO         ---      4      4      NO       
                 NO         ---      NO         ---      4      4      NO       
                 NO         ---      NO         ---      4      4      NO       
                 NO         ---      NO         ---      4      32     NO       
                 NO         ---      NO         ---      4      32     NO       
                 NO         ---      NO         ---      4      32     NO       
                 NO         ---      NO         ---      4      32     NO       
                 NO         ---      NO         ---      4      32     NO       
                 NO         ---      NO         ---      4      32     NO       
                 NO         ---      NO         ---      4      32     NO       
                 NO         ---      NO         ---      8      20    
                                               
------- Matched record number : [80] -------
 
====  Command executed success !  ====

Query the detailed information about prefix 0:
#show prefix dn 0 
Prefix
 
SubPBXNo Prefix CallCategory CallAttribute CustomAttribute ChargeIndex  
-------- ------ ------------ ------------- --------------- -----------  
0          0       basic          ddd              null              ---          
SelectOfficeCode MinLen MaxLen UseLongCLI If4PSTN WaitNextNumTimerLen---------------- ------ ------ ---------- ------- -------------------1                0        24      NO      YES      0 (ms) 
PwdCallLimit CallerNumAuth 
------------------------- 
NO                  No
 
CLDPredeal Information
 
CLDPredeal CLDIndex ChangeType ChangePos ChangeLen NewDn  
---------- -------- ---------- --------- --------- -----  
YES          1         DELETE       0           1           -        

Command Output

The following table describes the main fields displayed in the command output.

Field

Description

SubPBXNo

Indicates the number of a sub-PBX.

Prefix

Indicates the prefix.

CallCategory

Indicates the call category.

CallAttribute

Indicates the call attribute.

CustomAttribute

Indicates the customized call attribute.

OfficeSelectCode

Indicates the office route selection code.

If4PSTN

Indicates whether used for incoming calls from the PSTN.

WaitNextNumTimerLen

Indicates the timer interval for waiting for the next number.

PwdCallLimit

Indicating whether to enable the password-based call barring function.

ChargeIndex

Indicates the index of the charge type.

MinLen

Indicates the minimum number length.

MaxLen

Indicates the maximum number length.

UseLongCLI

Indicates whether the long number of the calling party is displayed on the called party's phone.

CLDPredeal

Indicates the flag of the called number change.

CLDIndex

Indicates the called number change index.

ChangeType

Indicates the number change type.

ChangePos

Indicates the start position of the number change.

ChangeLen

Indicates the length of the number change.

NewDn

Indicates the new digits that are inserted or replaced during the number change.

Related Commands

config delete prefix

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Hello,

After you have allocated numbers to SIP users and everything is configured accordingly, the respective IP phone user can query the local direct number by dialing *125#

Please check below:

Allocating Numbers to SIP Users

This topic describes how to allocate numbers to SIP users on the unified gateway to enable SIP users to make outgoing calls and receive incoming calls. SIP users refer to users who use IP phones, eSpace soft terminals, and POTS phones connected to eSpace Integrated Access Devices (IADs).

Prerequisites

  • User numbers have been planned for the unified gateway.
  • Initial configurations (such as IP address configuration) have been performed on IP phones or IADs if SIP users use IP phones or POTS phones connected to the IADs.

Context

SIP users use SIP to communicate with a SIP server for call connection. On the unified gateway, SIP user devices can be IP phones, eSpace soft terminals, and POTS phones connected to eSpace IADs. The unified gateway functions as a SIP server that receives registration and call requests from SIP users. Figure 1 shows the network involving SIP users.

Figure 1 Unified gateway network involving SIP users 
f_u1960_cfgg_00014_22.png

The unified gateway supports batch and single number allocation. You can select an allocation mode based on the number plan. If you select the batch mode, the unified gateway allocates numbers in batches based on the specified start number, number step, and number count.

The unified gateway supports four user right levels. You can configure different right levels for different users to control the service and call rights of users.

  • Table 1 lists the service rights for different user right levels.
    Table 1 Service rights for different user right levels

    User Right Level

    Service Rights

    Default

    Users of this level have rights to use the local number query, call transfer, call forwarding, call waiting, abbreviated dialing, call-out barring, alarm clock, CLIP, password change, phone meeting, unified fax mailbox, call park, phone permission, ONLY, DND, multi-call, instant meeting and absent user services.

    Common

    In addition to service rights for the Default right level, users of this level have rights to use the RCB(only for POTS users), CBB, designated pickup, and group pickup services.

    Advanced

    In addition to service rights for the Normal right level, users of this level have rights to use the three-way calling, ringing, break-in, forced release, hotline, CTVMU, CTVMB, CTVMNR, CTFMU, CTVMO, call forwarding presence, call forwarding conditional, callback on no reply, and BLF services.

    Super

    In addition to service rights for the Advanced right level, users of this level have rights to use the privileged user, secretary, secretary station services.

  • Table 2 lists the call rights for different user right levels.
    Table 2 Call rights for different user right levels

    User Right Level

    Intra-Office Call

    Local Call

    National Toll Call

    International Toll Call

    Default

    ×

    ×

    Common

    Only working time

    ×

    Advanced

    Only working time

    Super

    To meet common users cannot make national toll calls, and advanced users cannot make international toll call in non-working hours, on the basis of the PIN-Code call barring service, the config set workingtime switch switch starttime starttime endtime endtime directdialtmpright on command can be executed on the unified gateway to set the working time and enable the temporary toll call rights. In this way, common user can make national toll calls and an advanced user can make international toll calls in non-working hours. For details, see Configuring the Function of Making Toll Calls in Non-Working Hours.

notice_3.0-en-us.png
During number allocation, you must specify the SIP device IDs (used as registered accounts of SIP users) and authentication modes, and ensure that the settings for these parameters are the same on the SIP user side and the unified gateway.

Scenario Description

This topic uses the following scenario as an example to describe how to allocate numbers to SIP users. You must allocate numbers based on the actual number plan.

  • You need to configure 32 SIP users who use POTS phones connected to an IAD. The user numbers range from 7000 to 7031.
  • You need to configure one SIP user who uses an IP phone. The user number is 7096.
  • All SIP users have rights of the Default user right level and use password authentication.

Figure 2 shows the process of allocating numbers to SIP users based on the preceding requirements.

Figure 2 SIP user number allocation process 
f_u1960_cfgg_00014_15.png
icon-note.gif NOTE:
  • eSpace soft terminals are components of the eSpace UC solution. This topic does not describe how to allocate numbers to eSpace soft terminals. For details, see the product documentation for the eSpace UC Product Documentation.
  • To prevent the failure to release system resources in time due to unexpected IP terminal power outage, it is recommended that you enable the SessionTimer function on the unified gateway and all IP terminals. For details, see Configuring the SessionTimer Function.

Configuring User Data on the unified gateway in CLI Mode

  1. Log in to the U1900 in CLI mode and access the Config mode. For details, see Logging In to the unified gateway Using the CLI.
  2. Add SIP device IDs.

    config add batch sipue seid seid authorizationtype authorizationtype isuc isuc password password number number

    Table 3 Parameter description

    Parameter

    Description

    Value

    seid

    Indicates the start device ID.

    The device ID is equivalent to the registration account of a SIP device, such as the SIP user ID configured during IP phone registration. The device ID of each SIP user must be unique and be the same as that configured on the SIP device. To facilitate memorization, you are advised to set the device ID to the user number to be allocated to the device.

    The value must be a string consisting of 1 to 31 characters. This parameter has no default value.

    authorizationtype

    Indicates the authentication mode, which is used by the system to authenticate a SIP device when the SIP device attempts to register with the system.

    The options are as follows:
    • authbyeid: authentication based on the password
    • noauth: no authentication
    • authbyip: authentication based on the IP address
    • authbyeidandip: authentication based on the password and IP address
    • authbyaddrpool: authentication based on the IP address pool
    To increase the security of user accounts, You must configure authentication when registering SIP users. you are advised to set this parameter to authbyeidauthbyipauthbyeidandip, or authbyaddrpool.

    Five options are available: authbyeidnoauthauthbyipauthbyeidandip, and authbyaddrpool. This parameter has no default value.

    password

    Indicates the authentication password.

    This parameter needs to be set only when authorizationtype is set to authbyip or authbyeidandip. The password must be the same as that specified for the SIP device.

    The value must be a string consisting of 8 to 31 characters. This parameter has no default value.

    number

    Indicates the number of devices to be added in a batch.

    The value must be an integer, and the value range varies depending on the device model.

    U1960: 1–1000

    U1911: 1–100

    U1910: 1–100

    U1930: 1–300

    U1980: 1–1024

    U1981: 1–1000

    The default value is 1.

    Example: Add 32 SIP device IDs 7000 to 7031 with the authentication password being huawei123; add SIP device ID 7096 with the authentication password being huawei123.
    config add batch sipue seid 7000 authorizationtype authbyeid password huawei123 number 32
    ====  Command executed success !  ====
    config add batch sipue seid 7096 authorizationtype authbyeid password huawei123 number 1
    ====  Command executed success !  ====
  3. Add SIP users.

    config add subscriber econid eid dn dn password password webpassword webpassword number number

    Parameter

    Description

    Value

    eid

    Indicates the start device ID.

    The SIP device must be added through the config add sipue or config add batch sipue command in advance. Otherwise, it cannot be referenced here.

    The value must be a string consisting of 1 to 31 characters.

    This parameter has no default value.

    dn

    Indicates the start user number.

    The value must be a string consisting of 1 to 16 characters.

    This parameter has no default value.

    password

    Indicates the user password.

    It indicates the initial password that users use in outgoing call barring, password-based call barring, ONLY, and deactivation of all services. The password contains six decimal digits, and users can change their passwords through their phones.

    The value must be a string consisting of six characters.

    This parameter has no default value.

    webpassword

    Indicates the web self service login password.

    The value must be a string consisting of 8 to 16 characters.

    This parameter has no default value.

    number

    Indicates the number of users.

    The value must be an integer, and the value range varies depending on the device model.

    U1910/U1911: 0–100

    U1930: 1–300

    U1960: 1–1000

    U1980: 1–1024

    U1981: 1–1000

    The default value is 1.

    icon-note.gif NOTE:
    • From V200R003C30SPC300, two additional parameters, namely Service password and Self-service login password, are provided for a user being created. When adding a user, you can configure Service password and Self-service login password, or run the config system subscriber defaultpwd password password webpasswordwebpassword command in global config mode to configure the default service password and self-service login password for the user. If the passwords are not configured either using the command or when the user is added, the user fails to be created. If the passwords are configured both using the command and when the user is added, the passwords configured when the user is added prevail.

    • To prevent an IP phone or a soft client from being maliciously registered and ensure network security, In the V200R003C50SPC300 and later versions, you can configure locking of a SIP user when the number of successful registration times reaches the threshold. In the specified period, if the number of successful registration times exceeds the specified threshold, a user is locked for the specified lock duration. The lock duration is configurable. After the user is locked, the number of successful registration times is reset for the user. You can run the config modify sip parameter command to configure the maximum number of registration times allowed for a SIP user, run the show sipue command to query the user lock status, and run the Unlock Sipue Freeze State eid to unlock a SIP user.

    Example: Add 32 SIP users 7000 to 7031, the password is 112233, the webpassword is Aaaaaa_Aa7654321; add SIP user 7096, the password is 112233, the webpassword is Aaaaaa_Aa7654321.
    config add subscriber eid 7000 dn 7000 number 32 password 112233 webpassword Aaaaaa_Aa7654321 
    ====  Command executed success !  ====
    config add subscriber eid 7096 dn 7096 number 1 password 112233 webpassword Aaaaaa_Aa7654321 
    ====  Command executed success !  ====
    icon-note.gif NOTE:
    The Service password and Self-service login password are added in the unified gateway V200R003C30SPC300.
  4. Run the save command to save the data.
    save
    ====  Command executed success !  ====
    notice_3.0-en-us.png
    The unsaved configurations will be deleted after the device is restarted.

Configuring Connection and User Data on an IAD

If the SIP users on the unified gateway use POTS phones connected to an IAD, you must configure the connection data and allocate user numbers to ports on the IAD after adding SIP users on the unified gateway. This topic uses IAD132E(T) V300R001C07 as an example to describe the configuration process. For detailed process or how to configure the data on an IAD of another model, see the product documentation for the IAD.
  1. Log in to the CLI and access the global configuration mode.

    Log in to the CLI as the root user using the password huawei123) and access the global configuration mode. For details, see the eSpace IAD132E(T) Product Documentation.

    TERMINAL>enable  //Access the privileged mode from the common mode.
    TERMINAL#configure terminal //Access the global configuration mode.
    icon-note.gif NOTE:
    • If you need to configure the IAD for a long period of time, change the timeout duration so that the system does not automatically exit frequently. (The default timeout duration is 5 minutes. The maximum timeout duration is 255 minutes. If you set the timeout duration to 0, the system does not automatically exit.) For example, to set the timeout duration to 15 minutes, run the following command:
      TERMINAL(config)#terminal timeout 15
    • After all configurations are complete, you need to run the exit command to exit the system.
    • When you exit the system, the timeout duration is automatically reset to 5 minutes.
  2. Configure the SIP server interworking data.

    sip server <0-2> address address domain domain port port

    Set the IP address to that of the unified gateway. Retain the default values for other parameters. For example, if the server IP address is 192.168.10.10, run the following command:

    sip server 0 address 192.168.10.10 domain IAD port 5060
    ====  Command executed success !  ====
  3. Configure the IAD user data.
    1. Run the display protocol-mode command to view the current protocol mode. If it is not SIP, run the protocol-mode sip command to change the protocol mode to SIP.
    2. Add SIP numbers for IAD FXS users.

      sip user <0-31> id id name name password password

      For example, to add a SIP number for FXS user whose user ID and name are both 7000, run the following command:
      sip user 0 id 7000 name 7000 password huawei123
      ====  Command executed success !  ====
      icon-note.gif NOTE:
      Different ports on boards installed on an IAD map different cable colors. For example, port 7 maps the white blue cable on the OSU board installed in slot 1 on an IAD. For details about the mapping between the ports and cable colors, see section "Pins of the User Cable" in the eSpace IAD132E(T) Product Documentation.
  4. Run the write command to save the data.

Configuring Connection and User Data on an IP Phone

If the SIP users on the unified gateway use IP phones, you must configure the connection data and allocate user numbers on IP phones after adding SIP users on the unified gateway.

  • Configuration on an eSpace 7910 IP phone
    1. Log in to the IP phone web management system.
    2. Choose Advanced > Server, set Network Environment to UC2.X, chooseLogin Mode to Phone number and click Save.
    3. Choose Advanced > Configuration Wizard.

      The Configuration Wizard > Network page is displayed.

    4. Click Next.

      The Configuration Wizard > Server Settings page is displayed.

    5. Configure the SIP server IP address and port number, as shown in Figure 3.
      Figure 3 Configuring the SIP server 
      f_u1960_cfgg_00014_28.png
    6. Click Next.

      The Configuration Wizard > Account Settings page is displayed.

    7. Configure the phone account, user name, and password, as shown in Figure 4.
      Figure 4 Configuring the phone account 
      f_u1960_cfgg_00014_29.png
      Table 4 describes the key parameters.
      Table 4 Key parameter description

      Parameter

      Description

      Account

      SIP user ID used in authentication. The value is the same as the SIP device ID configured on the unified gateway.

      User Name

      Account name provided by the VoIP service provider. The value is similar to or is a phone number. It is the same as the user number configured on the unified gateway.

      Password

      Indicates the password used for an account to register with the SIP server. Set this parameter to the authentication password for the SIP user configured on the unified gateway.

      In U1900 V200R003C20 or a later version, the password can be changed on the Self-service > ONLY page for the unified gateway self-service platform.

      Server 1

      IP address of the SIP server. Set this parameter to the IP address of the unified gateway.

      Port

      Port number of the SIP server.
      NOTE:
      • If TLS is selected, the default value of this port is 5061.
      • If UDP or TCP is selected, the default value of this port is 5060.
    8. Click Save.
  • Configuration on an eSpace 7850 IP phone
    1. Log in to the IP phone web management system.
    2. Click the Account tab and configure the connection and user data.

      Figure 5 shows the connection and user data configured according to the scenario description.

      Figure 5 Configuring the account information on an IP phone 
      f_u1960_cfgg_00014_09.png

      Table 5 lists the key parameters. For detailed description about the parameters, see the eSpace 7850 Administrator Guide.

      Table 5 Key parameter description

      Parameter

      Description

      Register Name

      SIP user ID used in authentication. The value is the same as the SIP device ID configured on the unified gateway.

      User Name

      Account name provided by the VoIP service provider. The value is similar to or is a phone number. It is the same as the user number configured on the unified gateway.

      Password

      Password corresponding to Register Name. The value is provided by the service provider.

      SIP Server

      IP address of the SIP server. Set this parameter to the IP address of the unified gateway.

      Port

      Port number of the SIP server.
      NOTE:
      • If TLS is selected, the default value of this port is 5061.
      • If UDP or TCP is selected, the default value of this port is 5060.
      • If DNS-SRV is selected, the default value of this port is 0.

      Transport

      The options are UDPTCPTLS, and DNS-SRV. The values UDPTCP, and TLS are SIP transmission methods, in which TLS indicates encrypted transmission. The value DNS-SRV indicates that an IP phone determines the transfer type (UDP, TCP, or TLS) based on the information in the DNS SRV record sent by the server.
      NOTE:
      The value must be the same as the Transporttype value configured for the SIP trunk. If the SIP trunk is not used to route outgoing calls, this parameter is optional.

      DTMF Type

      The value of Send DTMF can be INBANDRFC2833SIP INFO, or AUTO+SIP INFO.

      If G711 codec is not adopted, set to via RFC2833.

    3. Click Confirm.

Verification

Task

Operation

Result

Verify the allocated number.

User 7096 picks up the phone and dials *125#.

The announcement "Your number is 7096" is played.
NOTE:
When the U1911/U1960/U1980/U1981 provides the announcement function, add the MTU or MRS board.
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