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when i use the ISM tool collect the log, i meet an error, what i need to do ?

Created: Apr 16, 2019 13:22:51Latest reply: Apr 17, 2019 09:31:37 469 2 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

this is the error pic

 


212327f994bf5f46gbv6k8.png?1.png

Featured Answers
Hello,

I've encountered the same issue before.  

The error would be related to the memory not being enough, meaning that the storage controller was not ready, so we could not collect the storage log.

The solution regarding this issue would be to reboot the controller, then the issue is solved. Hope this helps.
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All Answers
Hello,

I've encountered the same issue before.  

The error would be related to the memory not being enough, meaning that the storage controller was not ready, so we could not collect the storage log.

The solution regarding this issue would be to reboot the controller, then the issue is solved. Hope this helps.
View more
  • x
  • convention:

1. Step 1: Delete the temporary lftp file.
After entering the storage mode, run the cd /.lftp command to check whether the transfer_log file exists in the directory. If yes, check the file size and delete it.

After the deletion, check the remaining memory space. If the remaining memory is still insufficient, go to step 2.
Step 2: Attempt to release memory.
Go to the debug mode and run the echo freepages > /proc/osp/bsp command to release the memory.
After the command is executed successfully, run the free -m command to check whether the free memory is released.
If the release fails, run the echo 3 > /proc/sys/vm/drop_caches command to release the memory.
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