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Whatsapp not work with AP...

Whatsapp not work with AP5030 FAT FIRMWARE

Created: Nov 15, 2019 09:29:28Latest reply: Nov 25, 2019 09:37:45 803 18 0 0 0
  HiCoins as reward： 0 (problem unresolved)
View the author 1# 
Goodmorning everyone,
I introduce myself,my name is Andrea and I wanted to ask you for help.
I installed an ap5030dn with fat firmware,everything works except Whatsapp!
does anyone have ideas?


thanks to the whole community.

Andrea

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Popeye_Wang
Admin Created Nov 15, 2019 12:26:18

Posted by Popeye_Wang at 2019-11-15 09:49Hi Andrea,You can open the network settings of the phone and check whether the IP address and DNS ad ...


The most likely reason is that the network or call/voice permission is not enabled for the app on your mobile phone.
If you find that the same problem occurs on several mobile phones, the possible cause is that security configurations are performed on the AP, for example, UDP access is prohibited. You need to check the AP configuration, or you can share your AP configuration so that we can help you check it.

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AndreaAOSTA
AndreaAOSTA Created Nov 15, 2019 12:57:09 (0) (0)
the ip and dns are correct and come out on the internet, but Whatsapp does not send and receive messages.
I have tried also with my phone and on AP of other brands it works correctly.

the configuration is


[V200R010C00SPC900]
#
sysname GRESS_LT_AP1
#
http secure-server ssl-policy default_policy
http server enable
#
clock timezone BST add 01:00:00
#
vlan batch 59 61 69
#
authentication-profile name default_authen_profile
authentication-profile name dot1x_authen_profile
au 
AndreaAOSTA
AndreaAOSTA Created Nov 18, 2019 13:26:15 (0) (0)
thanks, I'll check.
I posted the configuration  
AndreaAOSTA
AndreaAOSTA Created Nov 27, 2019 08:28:29 (0) (0)
the firewall is not the problem, same settings different access point works
dns and ip are correct  
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2#
Popeye_Wang
Popeye_Wang Admin Created Nov 15, 2019 09:49:47

Hi Andrea,
You can open the network settings of the phone and check whether the IP address and DNS address are correctly obtained. Then try to use another app to access the network. If everything is normal, the problem may be caused by the app itself.

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AndreaAOSTA
AndreaAOSTA Created Nov 15, 2019 10:16:04 (0) (0)
Hy Wang
he network has correct ip and dns, the navigation works correctly,only Whatsapp not work.
Andrea  
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3#
Popeye_Wang
Popeye_Wang Admin Created Nov 15, 2019 12:26:18

Posted by Popeye_Wang at 2019-11-15 09:49Hi Andrea,You can open the network settings of the phone and check whether the IP address and DNS ad ...


The most likely reason is that the network or call/voice permission is not enabled for the app on your mobile phone.
If you find that the same problem occurs on several mobile phones, the possible cause is that security configurations are performed on the AP, for example, UDP access is prohibited. You need to check the AP configuration, or you can share your AP configuration so that we can help you check it.

View more
  • x
  • convention：

AndreaAOSTA
AndreaAOSTA Created Nov 15, 2019 12:57:09 (0) (0)
the ip and dns are correct and come out on the internet, but Whatsapp does not send and receive messages.
I have tried also with my phone and on AP of other brands it works correctly.

the configuration is


[V200R010C00SPC900]
#
sysname GRESS_LT_AP1
#
http secure-server ssl-policy default_policy
http server enable
#
clock timezone BST add 01:00:00
#
vlan batch 59 61 69
#
authentication-profile name default_authen_profile
authentication-profile name dot1x_authen_profile
au 
AndreaAOSTA
AndreaAOSTA Created Nov 18, 2019 13:26:15 (0) (0)
thanks, I'll check.
I posted the configuration  
AndreaAOSTA
AndreaAOSTA Created Nov 27, 2019 08:28:29 (0) (0)
the firewall is not the problem, same settings different access point works
dns and ip are correct  
(0) (0)
4#
AndreaAOSTA
AndreaAOSTA Created Nov 15, 2019 12:59:00

.

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5#
umaryaqub
umaryaqub MVE Created Nov 16, 2019 03:43:13

Hi,

Have you tried any other app and they are working? Problem may be with the ISP and their policies for social network sites.

Have you tried using VPN and then running WhatsApp? It would clear the ISP end.
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AndreaAOSTA
AndreaAOSTA Created Nov 18, 2019 13:28:46 (0) (0)
it is not an IS problem.
simply replacing the AP with another brand works  
(0) (0)
6#
user_3629910
user_3629910 Created Nov 16, 2019 07:41:13

DEAR ALL I,HAVE THE SAME PROBLEM COZ WHATS APP DON T OPEN CAM OR VOICE HERE IN EGYPT
I,USE HAWAII MEDIAPAD T3 10
WHAT CAN I,DO?
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7#
umaryaqub
umaryaqub MVE Created Nov 18, 2019 02:35:53

Posted by user_3629910 at 2019-11-16 04:41 DEAR ALL I,HAVE THE SAME PROBLEM COZ WHATS APP DON T OPEN CAM OR VOICE HERE IN EGYPTI,USE HAWAII MED ...
For Egypt, I know. If you have to use WhatsApp call feature, you'll have to use VPN. Without it, WhatsApp calling will not work as it is being blocked at ISP end.
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8#
Steelblue
Steelblue Created Nov 18, 2019 06:50:31

Posted by AndreaAOSTA at 2019-11-15 12:59[V200R010C00SPC900]# sysname GRESS_LT_AP1# http secure-server ssl-policy default_policy http server  ...

Didn't configure DNS?
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AndreaAOSTA
AndreaAOSTA Created Nov 18, 2019 13:24:03 (0) (0)
yes i did  
(0) (0)
9#
Fernando_Ag
Fernando_Ag Created Nov 18, 2019 14:33:43

Hi,

If there is a Firewall on your network try to check the Extensible Messaging and Presence Protocol (XMPP)
just to check
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AndreaAOSTA
AndreaAOSTA Created Nov 27, 2019 08:29:38 (0) (0)
the firewall is not the problem, same settings different access point works  
(0) (0)
10#
Sprout
Sprout Created Nov 25, 2019 09:37:45

Hi,
I can't see the wrong configuration.
Has your problem be solved?
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AndreaAOSTA
AndreaAOSTA Created Nov 27, 2019 08:30:29 (0) (0)
no,the problem is not resolved  
Sprout
Sprout Reply AndreaAOSTA  Created Nov 28, 2019 00:30:38 (0) (0)
It is recommended to ask TAC and create a ticket for help.
https://e.huawei.com/en/service-hotline-query
If the problem is solved later, I hope you can share the solution，thanks :)  
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