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What to check if the Trend Antivirus service does not work on an OceanStor 5500 V3.

Latest reply: Nov 27, 2018 10:03:13 681 2 1 0 0
What to check if the Trend Antivirus service does not work on a OceanStor 5500 v3.
 
When the storage system runs a file system and shares the file system with clients through CIFS, third-party antivirus software can be used to trigger virus scanning and delete virus-infected files, improving storage system security, the following points should be considered in case of issues with the configuration.
 
Verify:
 
  • CIFS service of the storage system has been enabled.  
  • OceanStor 5500 V3 firmware V300R006C00 or above.  
  • Scanning Mode: Shareopen.  
  • Antivirus Agent installed.  
  • In the firewall environment, the port for starting the antivirus agent has been enabled.  
  • Windows Server 2008 R2 Enterprise or above.  
  • Trend Micro ServerProtect 5.8 or above.  
  • Trend Micro ServerProtect process SpntSvc.exe running.
 
The hardware configuration for the Antivirus Server:

  • CPU: Intel Xeon CPU E5530@2.4 GHz (2 processors) or above.  
  • Memory: 4 GB or above.  
  • Disk capacity: 40 GB or above. 

Finally if there are still issues to run the service in the Storage it will be necessary to reset the pre-shared key.
 
With these points the antivirus process should work and a screen like the following will be shown.
 

 
  This post was last edited by DavidSV at 2018-11-23 08:50.

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