If a fault such as desktop freezing or slow response occurs when you use a Workspace desktop, rectify the fault by performing operations provided in this section.
http://support.hwclouds.com/en-us/workspace_faq/en-us_image_0047946598.png
Method 1: Stopping Unnecessary Processes
- On the desktop, open Task Manager. The following figure shows the Task Manager window.
http://support.hwclouds.com/en-us/workspace_faq/en-us_image_0034422165.png
- View the processes that consume massive CPU and memory resources.
- Save user documents.
- Stop the processes that consume massive CPU and memory resources.
http://support.hwclouds.com/en-us/workspace_faq/public_sys-resources/icon-notice.gif NOTICE:Do not stop the processes mandatory for desktop operating.
Method 2: Restarting the Desktop
- Save user documents.
- Choose or click http://support.hwclouds.com/en-us/workspace_faq/en-us_image_0035159278.png to restart the desktop, as shown in the following figure.
http://support.hwclouds.com/en-us/workspace_faq/public_sys-resources/icon-note.gif
NOTE:If desktops cannot be restarted or you cannot log in to the desktops after they are restarted, click http://support.hwclouds.com/en-us/workspace_faq/en-us_image_0042537636.png to forcibly restart the desktops. Data that is not saved may be lost after the desktops are forcibly restarted. Therefore, exercise caution when forcibly restarting desktops.
http://support.hwclouds.com/en-us/workspace_faq/en-us_image_0034422169.png
- On the login page that is displayed, enter the user domain account and password.
- In the desktop list, click http://support.hwclouds.com/en-us/workspace_faq/en-us_image_0035159464.png to go to the desktop.
