What should I do if a message is displayed indicating that VDN administrator account has been used by someone else? Highlighted

Q: What should I do if a message is displayed indicating that VDN administrator account has been used by someone else?

A: A VDN administrator may fail to log out of the WAS properly. In this case, you need to restart the WAS.

Procedure

   Step 1      Log in to the WAS server as the root user.

   Step 2      Go to /home/cti/was/apache-tomcat/bin.

cd /home/icd/was/apache-tomcat/bin

   Step 3      Run the following commands in sequence to restart the WAS process:

./shutdown.sh

./startup.sh

   Step 4      Check the catalina.out log file in /home/icd/was/apache-tomcat/logs/.

If information similar to the following is displayed, the WAS is restarted properly.

2017-08-23 01:59.396[main] [org.apache.catalina.startup.Catalina] [INFO] - Server startup in 73914ms

   Step 5      Log in to the WAS using the VDN administrator account again.

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More Information

For more information, see section "Starting or Stopping the CTI Components" in the IPCC V200R001C80 Product Documentation.