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What is eService?

Latest reply: May 7, 2022 11:19:19 2326 25 14 0 1

Hello, all! 

What is eService?

Today I will share with you the Huawei intelligent Cloud O&M platform: eService.

eService, an intelligent cloud O&M platform, provides remote, automatic, and intelligent services to improve O&M efficiency for Huawei IT products, covering storage, server, and cloud computing products.

Huawei eService


eService provides the following services:

Call Home service

With the customer's authorization, eService monitors device alarms of the customer in 24/7 mode. When Huawei IT devices in the customer's equipment room are faulty, the fault information can be automatically sent to Huawei technical support center through eService and then eService automatically dispatches service requests (SRs), helping customers detect and rectify device faults in time.


Proactive fault handling

Fault log upload: Fault logs are collected remotely and uploaded in one click, helping Huawei engineers quickly locate device faults.

Proactive prevention: The device health check can be performed remotely or periodically and inspection reports and performance indicators can be uploaded, to ensure healthy operation of the devices.


Intelligent prediction and analysis (for storage devices)

Big data analysis and AI are used for management to identify faults in advance and reduce manual fault handling pressure. In addition, future situation can be precisely predicted and planned. The following services are provided:

Disk failure prediction: With AI-based dynamic analysis of disk data indicator changes and analysis of disk performance load characteristics, disk failures can be predicted, thereby proactively preventing faults and improving system reliability.

Capacity trend prediction: Collect historical performance and capacity data of the storage system on the live network, use machine learning for training, select the best prediction model set, predict the future capacity requirements of services, and accurately meet the storage system requirements of services.

Performance fluctuation analysis: Based on historical device performance data, eService analyzes the periodic service pattern from the load, IOPS, bandwidth, and latency dimensions. Users can select a proper time window to perform periodic services (such as timing snapshot and SmartTier) or temporary service changes (such as online upgrade, capacity expansion, and spare part replacement) based on the periodic service pattern observed from the load, IOPS, bandwidth, and latency dimensions to prevent the impact on services during peak hours.

Performance anomaly detection: Learn service features based on historical service performance data, identify performance exceptions in real time based on industry and expert experience, and quickly locate performance problems in I/O changes, service configuration, hardware bottlenecks, and hardware faults and provide corresponding suggestions.


Cloud management

Visualized troubleshooting results: eService associates alarms with SRs. You can view the SR processing progress on eService.

Based on the cloud-native, users can access eService at anytime, anywhere, or any PC.

Collect device asset information and provide product EOX information for users to obtain device maintenance information.

When new features are released, eService is automatically upgraded on the cloud without impact on users' experience.

eService has been independently deployed in Huawei's three data centers in China, Mexico, and Germany. The O&M data of devices does not need to be transferred out of the regions. A data center for carriers is added in Russia.

For details about the data items involved in each service, see Collected Data and Data Usage.


Secure Networking Diagram

Two solutions are provided for deploying the eService Client. Customers can choose a solution based on their network environment and service requirements. Different products use different ports and methods to interact with the eService Client.

Storage scenario

storage eservice

Service scenario

server scenria

Cloud computing scenria

cloud computing eservice

If you want to know more information about eService, please check the following link:

https://support.huawei.com/enterprise/en/enterprise-storage/eservice-pid-22379482

That's all, thanks!



The post is synchronized to: Surprising StorageSurprising Cloud Computing

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Unicef
MVE Created Jun 16, 2020 02:59:15

Very good document
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wissal
MVE Created Jun 16, 2020 05:11:06

Thanks for this post, learned about a eService.
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andrebriceno
Created Jun 17, 2020 22:56:09

Very pleased
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andrebriceno
Created Jun 17, 2020 22:56:25

thank you for your sharing 
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Faridrami
Created Jul 7, 2020 16:22:11

Thanks for this post
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VinceD
Moderator Created Sep 13, 2020 17:15:34

nice content.
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olive.zhao
olive.zhao Created Sep 14, 2020 08:17:10 (0) (0)
Thanks!  
user_3955357
Created Oct 1, 2020 14:32:02

Great
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anneper
anneper Created Dec 14, 2020 21:02:04 (0) (0)
 
lan2019
Created Oct 18, 2020 16:34:50

Thanks you
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anneper
Created Dec 14, 2020 21:01:32

Thanks for this post
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