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If a user activates the call waiting service and a third party makes a call to the user when the user is on a call, the user hears a prompt tone of the new call.
Feature Configuration
By default, users have the service permission. To configure the service permission, perform the following operations:
Use an administrator account to log in to the web management system of a U1900 series unified gateway.
On the User > SIP User or User > POTS User page, select the user number to be assigned the service permission and click Service Configuration.
Under Simple service, select the service to activate and click OK.
In the upper right corner of the web page, click click to enlarge to save the configuration.
Feature Usage
POTS Phone
Activating or deactivating the service
A user dials *58#. An announcement is played, indicating that the service is activated successfully.
A user dials #58#. An announcement is played, indicating that the service is deactivated successfully.
Using the service
User A is talking with user B on the phone. User C makes a call to user A. User A hears the prompt tone, and user C hears the ringback tone. Within 15 seconds, user A can make one of the following choices:
Reject user C's call.
User A does not perform any operations, the call waiting prompt tone automatically stops and user C hears the busy tone 15 seconds later. The call between users A and B is not affected.
End the call with user B and talk with user C.
User A presses the hookflash button and then 1 as prompted.
Hold the call with user B and talk with user C.
User A presses the hookflash button and then 2 as prompted.
When talking with user C, user A can press the hookflash button and then 2 to resume the call with user B. User C hears the call waiting music.
If user A hangs up when talking with user C, users B and C hear the busy tone. If user C hangs up when talking with user A, user A can press the hookflash button as prompted to resume the call with user B.
IP Phone
Activating or deactivating the service
On the LCD screen, choose Apps > Pref > Call Setting > Call Waiting.
Select Enable or Disable to activate or deactivate the call waiting service.
Using the service
User A is talking with user B on the phone. User C makes a call to user A. User A hears the prompt tone, and user C hears the ringback tone. Within 15 seconds, user A can make one of the choices shown in Figure 1.
Desktop Client
Activating or deactivating the service
Call waiting is enabled by default on Desktop Client. You can receive new calls when you are engaged in an ongoing call or meeting. If you cannot receive new calls while you are in a call or meeting, enable call waiting.
- Click your profile picture in the main window.
The Setting window is displayed.
- Choose from the navigation bar and select Enable call waiting.
- Click OK.
Using the service
User B is talking with user A on Desktop Client. User C makes a call to user A. User A click Answers and talks with user C. The call with user B is placed on hold. User B hears the call waiting tone. Figure 2 shows the scenario for the Desktop Client call waiting service.
Figure 2 Desktop Client call waiting service