Q: What can I do if a manageable participant fails to be added on the SMC2.0?
A: If a manageable participant fails to be added on the SMC2.0, perform the following operations:
l Checking Whether the IP Adddress of the Endpoint Can Be Pinged on the SMC2.0 (if no, check the network.)
l Checking Whether the Message Indicating an SNMP Search Timeout Is Displayed When the Search Progress Reaches 10%
l Checking Whether the Message Indicating an Incorrect User Name or Password Is Displayed When the Add-Participant Progress Reaches 15%
l Checking Whether the Software Versions Do Not Match
l Seeking Technical Support
More Information
Log in to iKnow and search for Failed to Add an Unmanageable Participant on the SMC2.0. In the right pane, view the possible causes of the failure to add manageable participants on the SMC2.0 and click a specific cause to view the detailed solution.
