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Weird connection issues P...

Weird connection issues P30 Pro!!

Created: Feb 4, 2020 19:53:03Latest reply: Feb 5, 2020 03:26:40 469 2 0 0 0
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Hello everyone, first post here so excuse me if I missed any of the rules!

appvalley Now, my problem, I'll try to explain it as good as possible. Sometimes during the day I've got full bars 4G+ but my internet simply isn't working. Not a single app has a working internet connection even though I'm supposed to have per tutuapp fect connection.

The problem isn't only happening when connected to mobile data, even when I switch to WiFi during the issue the internet isn't working.

The issue started happening around the 1st of January (I think) and the only solution I have found to this date is restarting my phone which is very annoying to do every time it starts happening! tweakbox

So has anybody experienced this or does anyone know what might cause it?


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BetterMing
Created Feb 5, 2020 03:26:40

Hello, eugeneparker
4G + displayed on the phone indicates that the phone supports LTE-A carrier aggregation technology (also known as a 4G plus) 4G network. It also shows that there is a 4G plus signal nearby. In theory, the transmission rate of 4G plus is faster than 4G, but the actual rate is related to the base station. Maybe the 4G plus signal rate near you is too low to connect to the network. This is not a malfunction, it just reflects that the network construction of the operator is not perfect.

Thanks！

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gabo.lr
Created Feb 4, 2020 19:57:45

Hello, @eugeneparker

Please kindly note that on this Forum we are responsible for Enterprise products and your device belongs to the Huawei Consumer group.

For assistance needed regarding mobile broadband, mobile phones or home devices, we advise you to check the Huawei support website for Consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group.

They are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/.

Thanks for your understanding!
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gabo.lr
gabo.lr Created Feb 4, 2020 19:57:45

Hello, @eugeneparker

Please kindly note that on this Forum we are responsible for Enterprise products and your device belongs to the Huawei Consumer group.

For assistance needed regarding mobile broadband, mobile phones or home devices, we advise you to check the Huawei support website for Consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group.

They are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/.

Thanks for your understanding!
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  • convention：
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3#
BetterMing
BetterMing Created Feb 5, 2020 03:26:40

Hello, eugeneparker
4G + displayed on the phone indicates that the phone supports LTE-A carrier aggregation technology (also known as a 4G plus) 4G network. It also shows that there is a 4G plus signal nearby. In theory, the transmission rate of 4G plus is faster than 4G, but the actual rate is related to the base station. Maybe the 4G plus signal rate near you is too low to connect to the network. This is not a malfunction, it just reflects that the network construction of the operator is not perfect.

Thanks！

View more
  • x
  • convention：
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