Got it

Web Configuration Page Cannot be Accessed

Created: Apr 30, 2020 09:16:31Latest reply: Apr 30, 2020 09:24:18 328 2 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hello!

I have a Huawei EchoLife EG8245H5. I can't log in to the WEB page according to the information provided on the nameplate on the back of the product. 

Please help me solve this problem.

Thank you very much.

Featured Answers

Recommended answer

liqiang185
Admin Created Apr 30, 2020 09:20:14

Hi!

Please confirm whether it is a product provided by ISP, if yes, please contact your ISP. If not, maybe the ONT IP was changed by someone or other systems. 

May the TR069 server (or another server) changed the ONT default IP address, or someone changed it manually .when you connect the PC to the ONT, set the PC IP mode as Automatic acquisition mode, check if the IP can get IP address from the ONT, if can, open the browser and input the gateway IP address to login the ONT ;

If the customer using ONT service auto server deploy, when the ONT connect the fiber, service will configure automatically, the management server may change the ONT configurations, to prevent the ONT changed, please remove the fiber and restore the ONT to factory settings and  test :

Press the button for a short time to reset the device; press the button for a long time (longer than 10s) to restore the device to the default settings and reset the device.

1

Do not reset Huawei ONTs randomly. Otherwise, the ONTs may fail to access the Internet. If an ONT cannot access the Internet after a reset, contact your Internet service provider.

Good luck!



View more
  • x
  • convention:

All Answers

Hi!

Please confirm whether it is a product provided by ISP, if yes, please contact your ISP. If not, maybe the ONT IP was changed by someone or other systems. 

May the TR069 server (or another server) changed the ONT default IP address, or someone changed it manually .when you connect the PC to the ONT, set the PC IP mode as Automatic acquisition mode, check if the IP can get IP address from the ONT, if can, open the browser and input the gateway IP address to login the ONT ;

If the customer using ONT service auto server deploy, when the ONT connect the fiber, service will configure automatically, the management server may change the ONT configurations, to prevent the ONT changed, please remove the fiber and restore the ONT to factory settings and  test :

Press the button for a short time to reset the device; press the button for a long time (longer than 10s) to restore the device to the default settings and reset the device.

1

Do not reset Huawei ONTs randomly. Otherwise, the ONTs may fail to access the Internet. If an ONT cannot access the Internet after a reset, contact your Internet service provider.

Good luck!



View more
  • x
  • convention:

Administrators of different roles have different access rights to different modules. Therefore, different pages are displayed when different accounts are used to log in to the firewall.
When creating or editing an administrator role, you can also configure permissions of the role for different modules.
For the description and configuration of the administrator role, see the following:
Administrator Role
Other related questions:
1. [OLT] online access failure
2. [OLT] Online Access Failure
3. [All] IPv6 PPPoE Access Failure
4. [All] IPv6 ND Access Failure
View more
  • x
  • convention:

Comment

You need to log in to comment to the post Login | Register
Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits

Login

Block
Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Reminder
Please bind your phone number to obtain invitation bonus.