Way to identify NE40E slot board automatic reset issue

Latest reply: Feb 19, 2016 00:00:11 1732 1 0 0
NE40E 5 slot board automatic reset

display lpureset 5
LPU5 reset information:
-- 1. DATE:2014-02-11  TIME:09:33:30  RESET Num:8
--    Reason:Reset LPU because upgrade bootload file
      reset code:30002,Module:load.
-- 2. DATE:2014-02-11  TIME:09:32:41  RESET Num:7
--    Reason:LPU has no heartbeat, and reset lpu
      reset code:10002,Module:board.
-- 3. DATE:2012-12-24  TIME:00:22:03  RESET Num:6
--    Reason:Reset LPU because upgrade by JTAG
      reset code:30001,Module:load.
-- 4. DATE:2012-12-24  TIME:00:21:48  RESET Num:5
--    Reason:Reset LPU because upgrade by JTAG
      reset code:30001,Module:load.
-- 5. DATE:2012-12-24  TIME:00:21:45  RESET Num:4
--    Reason:Reset LPU because upgrade by JTAG
      reset code:30001,Module:load.
-- 6. DATE:2012-12-24  TIME:00:21:30  RESET Num:3
--    Reason:Reset LPU because upgrade by JTAG
      reset code:30001,Module:load.
-- 7. DATE:2012-12-24  TIME:00:20:40  RESET Num:2
--    Reason:Upgraded small packet and reset board
      reset code:30009,Module:load.
-- 8. DATE:2012-12-24  TIME:00:18:02  RESET Num:1
--    Reason:Reset LPU because upgrade bootrom and bootload file
      reset code:30006,Module:load.
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Created Feb 19, 2016 00:00:11 Helpful(0) Helpful(0)

Alarm Information
Diagnostic Logging

Feb 11 2014 09:32:26 GDZS-XLGQ-N40E-A1 %%01SRM/2/SRMHEART(D): SRM HeartBeat Info=ECM Slot 5 Port 1 Record Status>>>
Feb 11 2014 09:32:26 GDZS-XLGQ-N40E-A1 %%01SRM/2/SRMHEART(D): SRM HeartBeat Info=ECM Lost Heart 4
Feb 11 2014 09:32:26 GDZS-XLGQ-N40E-A1 %%01SRM/2/SRMHEART(D): SRM HeartBeat Info=Input Packet Num                 : 350968766
Feb 11 2014 09:32:26 GDZS-XLGQ-N40E-A1 %%01SRM/2/SRMHEART(D): SRM HeartBeat Info=Input Illegal Packet Num         : 0
Feb 11 2014 09:32:26 GDZS-XLGQ-N40E-A1 %%01SRM/2/SRMHEART(D): SRM HeartBeat Info=Input Unknown Packet Num         : 0
Feb 11 2014 09:32:26 GDZS-XLGQ-N40E-A1 %%01SRM/2/SRMHEART(D): SRM HeartBeat Info=Input Failed Packet Num          : 0
Feb 11 2014 09:32:26 GDZS-XLGQ-N40E-A1 %%01SRM/2/SRMHEART(D): SRM HeartBeat Info=Output Packet Num                : 223595600
Feb 11 2014 09:32:26 GDZS-XLGQ-N40E-A1 %%01SRM/2/SRMHEART(D): SRM HeartBeat Info=Output Unknown Packet Num        : 0
Feb 11 2014 09:32:26 GDZS-XLGQ-N40E-A1 %%01SRM/2/SRMHEART(D): SRM HeartBeat Info=Output DrvErr Packet Num         : 0
Feb 11 2014 09:32:26 GDZS-XLGQ-N40E-A1 %%01SRM/2/SRMHEART(D): SRM HeartBeat Info=
        FE Port : 5
          STATE     :Port in forwarding       FILTER  : B
          LOOPBACK  :normal operation
          PHY MODE  :Link up       Auto Nego     Full duplex   Speed 100M

            301941 packets received   --该计数不增长
        3840391712 bytes received
                 0 multicast packets received
                17 broadcast packets received
                 0 valid pause MAC control frames received
                 0 length out of range frames received
                 0 undersize packets received
                 0 oversize packets received
                 0 fragments received
                 0 jabber frame received
                 0 packets discard by port 5  for various reasons

            889185 packets transmitted 
         724168640 bytes transmitted
                 0 multicast packets transmitted
                 9 broadcast packets transmitted
                 0 valid pause MAC control frames transmitted
                 0 VLAN tagged packets transmitted

Handling Process

Checking logs and diagnostic logs:

display lpureset 5
LPU5 reset information:
-- 1. DATE:2014-02-11  TIME:09:33:30  RESET Num:8
--    Reason:Reset LPU because upgrade bootload file
      reset code:30002,Module:load.
-- 2. DATE:2014-02-11  TIME:09:32:41  RESET Num:7
--    Reason:LPU has no heartbeat, and reset lpu
      reset code:10002,Module:board.
-- 3. DATE:2012-12-24  TIME:00:22:03  RESET Num:6
--    Reason:Reset LPU because upgrade by JTAG
      reset code:30001,Module:load.
-- 4. DATE:2012-12-24  TIME:00:21:48  RESET Num:5
--    Reason:Reset LPU because upgrade by JTAG
      reset code:30001,Module:load.
-- 5. DATE:2012-12-24  TIME:00:21:45  RESET Num:4
--    Reason:Reset LPU because upgrade by JTAG
      reset code:30001,Module:load.
-- 6. DATE:2012-12-24  TIME:00:21:30  RESET Num:3
--    Reason:Reset LPU because upgrade by JTAG
      reset code:30001,Module:load.
-- 7. DATE:2012-12-24  TIME:00:20:40  RESET Num:2
--    Reason:Upgraded small packet and reset board
      reset code:30009,Module:load.
-- 8. DATE:2012-12-24  TIME:00:18:02  RESET Num:1
--    Reason:Reset LPU because upgrade bootrom and bootload file
      reset code:30006,Module:load.
Root Cause

Feb 11 2014 09:32:25 GDZS-XLGQ-N40E-A1 %%01SRM/3/CHANNELFAULT(l): LPU5 No.0 channel faulted.
Feb 11 2014 09:32:25 GDZS-XLGQ-N40E-A1 %%01SRM/3/CHANNELFAULT(l): LPU5 No.1 channel faulted.
Feb 11 2014 09:32:48 GDZS-XLGQ-N40E-A1 %%01MEM/4/WARNING(l):
Send ipc message to board 5 fail!

Feb 11 2014 09:32:48 GDZS-XLGQ-N40E-A1 %%01MEM/4/WARNING(l):
Send ipc message to board 5 fail!

Feb 11 2014 09:32:48 GDZS-XLGQ-N40E-A1 %%01SRM/3/LPURESET(l): LPU5 reset, the reason is LPU has no heartbeat, and reset lpu.
Feb 11 2014 09:32:48 GDZS-XLGQ-N40E-A1 %%01SRM/3/LPURESET(l): LPU5 reset, the reason is [BarCode: 030KJY10CC000803]LPU has no heartbeat, and reset lpu
      reset code:10002,Module:board..

5 slot board ECM channel fault, the master board after losing a heartbeat is detected reset.
Solution

5 slot board ECM channel fault, the master board after losing a heartbeat is detected reset. Suggestions

Recommended to replace the board, replace the board to return to R&D to ***ysis.

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