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VPN doesn't work fully

VPN doesn't work fully

Created: Jun 9, 2020 09:30:38Latest reply: Jun 28, 2020 08:09:03 1809 5 0 0 0
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Hi,

when Im using router Huawei-b535-232 and switch on VPN, not all homepage or work related issues are allowed.

Simple, example, when VPN is on I can't open google.com ('The connection has timed out').


When Im using VPN with other internet (hotspot, other wi-fi) everything works fine, so the problem isn't with VPN itself.


Question: Is there any configurations I should make for router settings?.


Thank You and BR,

Agris

VPNHuawei b535

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DDSN
Admin Created Jun 9, 2020 09:37:46

Dear user,
Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. We have Huawei Community support ( https://consumer.huawei.com/en/community/list/?forumId=10014 ) where you can get the answer online, and also service hotline for each country or region. You can get the regional hotline number at https://consumer.huawei.com/en/support/hotline.
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DDSN
DDSN Admin Created Jun 9, 2020 09:37:46

Dear user,
Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. We have Huawei Community support ( https://consumer.huawei.com/en/community/list/?forumId=10014 ) where you can get the answer online, and also service hotline for each country or region. You can get the regional hotline number at https://consumer.huawei.com/en/support/hotline.
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umaryaqub
umaryaqub MVE Created Jun 9, 2020 11:28:36

Hi,

You should check the ISP connection if ISP allows the VPNs or not. If they don't allow VPN, they'll block the traffic.
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Xandu
Xandu Created Jun 9, 2020 11:53:26

It could be a problem of TCP Maximum Segment Size. Try setting a lower MSS on the LAN interface of the router.
For my router, the commands are:
interface Vlan1
ip tcp adjust-mss 1452
(or lower)
HTH
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liqiang185
liqiang185 Admin Created Jun 17, 2020 02:04:02

Dear semeevics!
Has your problem been solved? In order to help you better, can you tell us the progress?
Thank you!
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DAYTOY
DAYTOY Created Jun 28, 2020 08:09:03

Dear semeevics!
Since you haven't feedback your problem handling progress for a long time, we temporarily believe that your problem has been solved.
If you have further questions in the future, please continue to get help at the following link:
https://consumer.huawei.com/en/community/list/?forumId=10014 or https://consumer.huawei.com/en/support/hotline.
Thanks！
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