VoLTE

Dear user, 

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. 

We have the Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.

we have the same problem and i try to contacting customer support then they give me this not helping steps how disappointing


Voice over LTE (VoLTE) allows you to access the Internet during a call.



VoLTE is available when:

Your phone supports VoLTE + your carrier supports VoLTE + the call recipient also use VoLTE enabled device + in a location with VoLTE network coverage.



To check whether your phone supports VoLTE, type in "your phone model VoLTE", e.g. P40 VoLTE.



To enable VoLTE, follow the steps below:

1. Go to Settings > Mobile network > Mobile data.

2. Turn on Mobile data and VoLTE HD calls.

Note that only the default mobile data SIM supports VoLTE.