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This post is the solution to voice prompt faults.
Symptom
Voice prompt faults are as follows:
When an intra-office user picks up the phone, no voice prompt can be heard, but the user hears the busy tone after a while.
When an intra-office user picks up the phone and dials the service number, there is no voice prompt or the voice prompt is incorrect.
When an outer-office user calls an intra-office user who is not in idle state, no voice prompt can be heard. The intra-office user hears the busy tone after a while.
When an outer-office user calls an intra-office user who is not in idle state, the voice prompt is incorrect.
Possible Causes
The possible causes are as follows:
The service configuration is incorrect.
The media resource board on the unified gateway is defective.
Files in the voice.zip or mrsvoice.zip package are incorrect.
The peer device does not support the voice prompt function.
Procedure
If only a service voice prompt is incorrect, see Configuring Voice Services to check the service configuration.
Log in to the unified gateway Using the LMT to run the show board command to check the status of the media resource board (the value of State field).
If the fault is rectified, the troubleshooting process is complete.
If the fault persists, go to the next step.
If the media resource board is in Fault state, remove and reinstall the board, or replace it, which to check whether the fault is rectified.
If the media resource board is in OK state, go to the next step.
Obtain the voice folder from the software package, make the voice.zip/mrsvoice.zip file, and load it to the unified gateway. Then check whether the fault is rectified.
If the fault is rectified, the troubleshooting process is complete.
If the fault persists, go to the next step.
Check whether the peer device supports the voice prompt function on the unified gateway.
If the function is not supported, change the voice prompt to the error code prompt.
Run the show softargu information type all command to view the software parameter ID (the value of Type field) of a particular voice prompt.
278:SIP trunk error code switch.
308:PRA trunk error code switch.
310:R2 trunk error code switch of 183.
Run the config softargu type <0–512> value 0 command to change the voice prompt to the error code prompt (the default value is 1).
If the function is supported, go to the next step.
NOTE: the ISUP or TUP trunk is used, run the config protocol isup officeno <0–254> sendabnormaltone no command to change the voice prompt to the error code prompt.
Thanks for reading!
