VM Is Disconnected When a CT3100 User Is Using Microsoft Office Professional Plu

Basic Information

Trouble Ticket Number (INTERNAL)

DTS2015033104326

Source (INTERNAL)

Trouble ticket

Symptom

After a user logs in to the VM from a CT3100 and uses Microsoft Office Professional Plus 2010 PowerPoint highlighter on the VM, the VM is disconnected.

Impact of the Detect

Users cannot use the PowerPoint highlighter.

Solution

Optimizations have been made to rectify the defect.

Impact of the Solution

The solution has no adverse impact on the system.