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VCN540 keeps restarting

Latest reply: Oct 10, 2021 06:03:09 402 4 0 0 0

Hello,

VCN540 keeps restarting after every few minutes. if you do a continous ping the request times out like 5 times before reconects and responses with a succseful ping again.

Is the VCN540 faulty?

Dear Eric_Agile

The device may restart due to the following causes:
1. The power supply is abnormal.
2. High temperature
3. The cable is abnormal.
4. The power input port is abnormal.


Please check the above items and try to exclude them. If the problem is not resolved, remote operation is required.

Contact the local dealer to create an eCare ticket. Then we have the permission to perform remote operations.


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Eric_Agile
Eric_Agile Created Dec 17, 2019 07:55:42 (0) (0)
hello
I have checked for power issue, power supply is okay.
data-center temperatures are also optimum
Used a different network cable.

but the problem still persist, the VCN Powers on and off and on, even if no network cable connected  
Hike
Hike Reply Eric_Agile  Created Dec 17, 2019 09:41:16 (0) (0)
Hi, Eric_Agile
If the problem is not resolved, remote operation is required.
Contact the local dealer to create an eCare ticket. Then we have the permission to perform remote operations.  
cool
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