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VCN520 After changing ip address I cannot connect it

Created: May 14, 2019 12:25:23Latest reply: May 15, 2019 06:50:13 737 4 1 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hi

We have new VCN 520 NVR for New office Cameras .Afterchanging ip address I cannot connect it .When I want to login gave like thiserror

202519kbwrwwebeebspvwu.jpg?vcn520.jpg

Could you help me for troubleshooting this problem 


Featured Answers
Hike
Created May 14, 2019 12:35:47

Hi, Xeon!

What is your VCN version?

1. Please check the OMU and Portal module statuses. Make sure all are normal.

ps -ef|grep ivs omu
ps -ef|grep portal

2. Please checke the db and make sure that the db connected to the module has no error.

ps -ef|grep postgres
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All Answers
Hi, Xeon!

What is your VCN version?

1. Please check the OMU and Portal module statuses. Make sure all are normal.

ps -ef|grep ivs omu
ps -ef|grep portal

2. Please checke the db and make sure that the db connected to the module has no error.

ps -ef|grep postgres
View more
  • x
  • convention:

Posted by Hike at 2019-05-14 12:35 Hi,XeonWhat is your VCN version.1.Please checke  the OMU and Portal module status.make sure All are ...
Version:V100R002C30SPC200.
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We checked  the OMU Portal and DB.


OMU 1


OMU 2


OMU 3

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Posted by AMD_Xeon at 2019-05-15 06:36 We checked  the OMU Portal and DB.
Hi,
the db connecte the module have some error .Failure to modify the IP address caused the database connection to be incorrect.
If there is no important data.I recommend you re-install the IVS software
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