VCN510

This post was last edited by Salah at 2018-05-31 09:02. Hello , please confirm that you  try to  do the following steps :

    Log in to the OMU Portal of the master NE server.
    Choose System Management > Business operation and management.
    In the left-hand System Domains area, select the domain that the MU belongs to.
    Click Restart corresponding to the MU.
    The system starts to restart the MU.

Hello! is the VCN deployed in a cluster mode ? If the VCN is deployed in a cluster, log in to the C/S client of the master server and check the VCN to which the camera whose live video cannot be played belongs on the Devices tab page. If the MU module of the VCN is restarted, all cameras under the MU will go offline temporarily. If the MU module goes online in 30s, the cameras will not be migrated to normal VCNs.
Then you need to restart DCG, and after check again if the MU can be restarted.
if everything fails, please proceed in Captureing packets exchanged between subsystems and log information during the failure to request live video, and also we can open a case for your troubles

- On the PC client is installed, use Wireshark to capture packets exchanged between the PC client and cameras.
- Collect module logs and system information. For details, see http://support.huawei.com/hedex/pages/EDOC1000145245CEG0425N/02/EDOC1000145245CEG0425N/02/resources/rtnm/xtask_mt_00025.html.

thx for sharing

:)

already tried this step but the problem still appears.

Since this inquiry is still present, i would suggest to open a case on the corresponding TAC of your country to better address the issue since we will need logs from the VCN and troubleshoot the issue properly via e-mail or maybe it will need remote session. To be able to open a case we will need your e-mail, SN of VCN 510 and your country. :)

Is your problem has been solved sir ?

hey @nms_nis could you please let us know is you issue still persistent? If yes, let us know from which country you are contacting us and we will give you the e-mail from the corresponding TAC so you could open a SR and one of the engineers will assist you in solving this issue.

Cheers :)

Sir is your problem has been solved or not ?