This post is about VCN 3020 being unable to view the camera image. Please see the solution below.
Problem description
The customer cannot view the image of the camera on the VCM app interface.
Problem analysis
We performed a remote check and found that there was no current account on the VCN side.
Root cause
VCM does not synchronize the data to VCN.
Solution description
Create a VCM account on the VCN side.
Add the VCN account in the VCM system.
Data synchronization.
After performing all of the above, the customer can view the camera image.
