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USG6600 get Fan Speed Fail error case

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      Issue Description

After USG6650 Firewall works for some days, it is getting the following information on Firewall:

[USG6600]

[INF:00]

Error:Get Fan speed  fail!

[INF:00]

Error:Get Fan speed  fail!

[INF:00]

Error:Get Fan speed  fail!

transparent.gif Alarm Information

Error information:

[USG6600]

[INF:00]

Error:Get Fan speed  fail!

[INF:00]

Error:Get Fan speed  fail!

[INF:00]

Error:Get Fan speed  fail!

transparent.gif Handling Process

1. Checked the device state, the FAN hardware is normal, as following:

[USG6600]display device

10:01:47  2015/10/16

USG6650's Device status:

 

Slot #    Type        Online    Register      Status      Primary  

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

1         2XG8GE      Present   Registered    Normal      N/A      

2         8GEF        Present   Registered    Normal      N/A      

9         PWR         Present   Registered    Normal      N/A      

10        PWR         Present   Registered    Normal      N/A      

11        RPU         Present   Registered    Normal      Master   

13        FAN         Present   Registered    Normal      N/A  


2. So seems like this is a software issue, After R&D analyze and confirm, this issue is a known problem in the current version V100R001C30, it was resolved in the new version and patch, so please upgrade the version to V100R001C30SPC100 and install the patch V100R001C30SPH103.

transparent.gif Root Cause
The issue is a software bug in the firmware version V100R001C30. and it was resolved in the newest version and patch.
transparent.gif Solution
Upgrade the version to V100R001C30SPC100 and install the patch V100R001C30SPH103.
From group: Security

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