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usg firewall error

Created: 2 days 05:52Latest reply: Apr 19, 2022 06:20:43 72 7 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

in one of my USG series firewall getting this error recently "can’t update the signature database by https://sec.huawei.com. And show “ Error: Unknown host sec.huawei.com.”

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Mahedi
MVE Author Created 2 days 06:06

Hi , Thanks for posting in the community about your issue . Signature update is quite a hassle in USG usg firewall error-4863025-1 but it's not a big deal . You can resolve this by step by step troubleshooting:

1. Ping sec.huawei.com from USG
2. Check the ip for sec.huawei.com from PC
3. Check the DNS IP address
4. Check security policy from local to untrust. Make sure the action permit for http and ftp

The step by step procedure is described in huawei official support website . you can follow the official guide to get a vast idea :

https://support.huawei.com/enterprise/en/knowledge/EKB1001215444
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user_4678561
user_4678561 Created 2 days 06:10 (0) (0)
Thanks a lot!!  
Saqibaz
Saqibaz Created 2 days 06:20 (0) (0)
 
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Hi,
Kindly wait for a second, our engineers are processing your question and will feedback to you as soon as possible.
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Hi, friend!

If the signature database fails to be upgraded, see the following link:

Failed to update the firewall signature database [Trouble shooting]

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user_4678561
user_4678561 Created 2 days 06:10 (0) (0)
Thanks  
Hi , Thanks for posting in the community about your issue . Signature update is quite a hassle in USG usg firewall error-4863025-1 but it's not a big deal . You can resolve this by step by step troubleshooting:

1. Ping sec.huawei.com from USG
2. Check the ip for sec.huawei.com from PC
3. Check the DNS IP address
4. Check security policy from local to untrust. Make sure the action permit for http and ftp

The step by step procedure is described in huawei official support website . you can follow the official guide to get a vast idea :

https://support.huawei.com/enterprise/en/knowledge/EKB1001215444
View more
  • x
  • convention:

user_4678561
user_4678561 Created 2 days 06:10 (0) (0)
Thanks a lot!!  
Saqibaz
Saqibaz Created 2 days 06:20 (0) (0)
 
Good answer
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