USB based-deployment Fail

Latest reply: Nov 30, 2018 16:29:29 300 2 0 1

 

[Issue Description]:

Device Model: S5720
Version: V200R010C00SPC600

Files names on usb:
- USB-Deployment.ini (Index file)
- configuration.cfg (Configuration file)

Customer connect the USB Flash drive whit the index file to the USB port on the device but never see the USB led turn on, In effect the deployment fail.

 

[Alarms Logs]:

On display diagnostic-information we found the following Alarms.

============================================================
  ===============disp diag-logfile buffer===============
============================================================
Nov 14 2018 16:59:30.380.9-05:00 HUAWEI %SSP_ADP/4/SSP_ADP_DIAG(D)[2136]:<6>[ 2119.684000]  sda:
Nov 14 2018 16:59:30.380.10-05:00 HUAWEI %SSP_ADP/4/SSP_ADP_DIAG(D)[2137]:<4>[ 2121.356000] FAT-fs (sda): Volume was not properly unmounted. Some data may be corrupt. Please run fsck.
Nov 14 2018 16:59:30.380.11-05:00 HUAWEI %SSP_ADP/4/SSP_ADP_DIAG(D)[2138]:<6>[ 2123.232000] usb-storage 1-2:1.0: USB Mass Storage device detected
Nov 14 2018 16:59:30.380.12-05:00 HUAWEI %SSP_ADP/4/SSP_ADP_DIAG(D)[2139]:<6>[ 2123.232000] scsi3 : usb-storage 1-2:1.0
Nov 14 2018 16:59:30.380.13-05:00 HUAWEI %SSP_ADP/4/SSP_ADP_DIAG(D)[2140]:<7>[ 2124.852000] sd 3:0:0:0: [sda] Mode Sense: 2f 00 00 00
Nov 14 2018 16:59:30.380.14-05:00 HUAWEI %SSP_ADP/4/SSP_ADP_DIAG(D)[2141]:<5>[ 2124.852000] sd 3:0:0:0: [sda] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA

 

[Trouble shooting]:

In case of fail need to review the following:

1) Be sure that port is not damaged. (Physical review)

2) Confirm that USB is recognized by the device:

When connect the device the following message appears on the command line.
[HUAWEI]
USBLOAD EVENT: U-DISK insert.
Nov 14 2018 17:15:47-05:00 HUAWEI USBLOAD/4/UsbPlugIn:OID 1.3.6.1.4.1.2011.5.25.129.2.1.9 u-disk plug in. (EntityPhysicalIndex=68157449, BaseTrapSeverity=3, BaseTrapProbableCause=68073, BaseTrapEventType=5, EntPhysicalContainedIn=68157445, EntPhysicalName=MPU Board 1, RelativeResource=USB, ReasonDescription=USB plug in)
[HUAWEI]
The USB disk is available.

3) Review the files are correctly created

 59f083114bc1470a891f0c7b48dbeb57
     

4) Review the error message

If the USB-based deployment fails, the system creates an error report usbload_error.txt in the root directory
of the USB flash drive. View the report to analyze cause of the deployment failure.
       

 

 [Root Cause]:

After review the alarm logs we found:

1) Customer did not save the index file with the mandatory name.

Wrong index file name:
USB-Deployment.ini (Index file)

Solution:

Change the name to the Index file.

New file name:
smart_config.ini

 

[Suggestions]:

# Observe the ACT indicator on the S5710HI to determine the progress of USB-based deployment:

Steady green: The USB-based deployment has succeeded.
Fast blinking green (twice every 1s): The system is reading data from the USB flash drive.
Fast blinking red (twice every 1s): USB-based deployment has failed.
Steady yellow: The system will restart.

Off: An error occurred. For example, no index file is saved in the USB flash drive, no USB flash drive is installed, the USB port is damaged, the ACT indicator is damaged, the USB flash drive contains no file for device deployment, or the switch is restarting.

# Observe the SYS indicator on any model except S5710HI to determine the progress of USB-based deployment:

Slow blinking yellow (once every 2s): The USB-based deployment has succeeded.

Fast blinking green (twice every 1s): The system is reading data from the USB flash drive.

Fast blinking red (twice every 1s): USB-based deployment has failed.

Steady yellow: The system will restart.

This post was last edited by Gabo at 2018-11-27 17:13.
  • x
  • convention:

Mysterious.color
MVE Created Nov 27, 2018 18:29:27 Helpful(0) Helpful(0)

it helps me through my work
  • x
  • convention:

Passion%20to%20learn
Gabo
Created Nov 30, 2018 16:29:29 Helpful(0) Helpful(0)

if the deployment fail you can see on the USB an error file which can be analyze by Huawei TAC.
  • x
  • convention:

#When you want to succed as much as you want to breathe, then you'll be successful.

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