Hello, everyone!
This post talks about the issue of being unable to use the intelligent feature on VCM5010. Please see below for more details on the topic.
ISSUE DESCRIPTION
Users are unable to use the intelligent feature on VCM5010.
ALARM INFORMATION
None.
HANDLING PROCESS
1. Rebooted VCM.
2. Checked whether able to log in using an admin account.
3. Checked the rights role for the admin account.
4. Checked the browser version and whether all the extensions are installed correctly.
ROOT CAUSE
It may be due to a licensing issue.
SUGGESTIONS
Check the license of the VCM5010.
