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Unable to Tick Enable Web...

Unable to Tick Enable Website Filter on Huawei Modem Router HG8245H5

Created: May 18, 2020 04:06:52Latest reply: May 18, 2020 04:13:37 1282 3 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Dear Huawei,


Please help, I have a problem when setting the prohibited website on my Huawei modem router HG8245H5.


I cannot tick the 'Enable website filter' on the parental control menu.


parental control

device information


How to solve this. Thank you.

ONT Series

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Unicef
MVE Created May 18, 2020 04:13:37

Hi user! 

If you have high permissions but cannot change the configuration, please contact the carrier to obtain the support.


We have Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.

Thanks!


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zenden
zenden Created May 18, 2020 11:24:27 (0) (0)
Hi Unicef,
Even I use the fully access user, I still cannot tick that field. I also did push the reset button but still no lucky.
I think this disabled was came from Huawei not from my carrier.  
Unicef
Unicef Reply zenden  Created May 18, 2020 13:12:50 (0) (0)
really? how about firmware version is up to date?  
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Unicef
Unicef MVE Created May 18, 2020 04:13:37

Hi user! 

If you have high permissions but cannot change the configuration, please contact the carrier to obtain the support.


We have Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.

Thanks!


View more
  • x
  • convention：

zenden
zenden Created May 18, 2020 11:24:27 (0) (0)
Hi Unicef,
Even I use the fully access user, I still cannot tick that field. I also did push the reset button but still no lucky.
I think this disabled was came from Huawei not from my carrier.  
Unicef
Unicef Reply zenden  Created May 18, 2020 13:12:50 (0) (0)
really? how about firmware version is up to date?  
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