Hello everyone!
Today, I’d like to share a case.
Problem Description
【Problem Summary】U2000 Client is unable to login in remote PC as port is not available error was coming in U2000
【Problem Details】In server the port was not present in inbound rules so it was unable to allow the connection through remote client.
Problem Analysis
. If the U2000 server runs on Windows 2008, Check whether the port between the client and server is shielded by firewall or viruses. Install
a virus scanner, scan the entire disk, and remove viruses. If the client installed on the computer
where the server belongs can log in to the server, but other clients cannot log in, check whether
the port has been added to the Windows firewall. If not, perform the following operations to add
the port to the Windows firewall:
1. Choose Start > Control Panel.
2. In the Control Panel window, click Windows Firewall.
3. In the Windows Firewall window, click Advanced Setting.
4. In the Windows Firewall with Advanced Security dialog box, choose Inbound Rules
from the left navigation tree and from New Rule the right navigation tree.
5. In the New Inbound Pule Wizard dialog box, select Port and click Next.
6. In Specific local ports, set Ports and click Next.
7. Select Allow the connection and click Next.
8. Click Next, set Name, and click Finish.
Root Cause
In server the port was not present in inbound rules so it was unable to allow the connection through remote client.
Solution Description
After adding the port of U2000 first and allow all the connections of TCP through that port client can login. Need to restart Tomcat process from System monitor to download client in remote PC.
