Unable to log in to the IVS Client

Latest reply: Aug 31, 2019 15:45:13 176 3 5 0

This post is about being unable to log in to the IVS Client. Please find the solution below.


【Problem description】


When the customer tries to log in to the IVS Client, they get the following error. 


【Problem Analysis】


1. The hint message displayed when logging in to the IVS Client is: new version detected.


2. The VCN version is V100R002C30SPC200, but the IVS Client version is V100R002C20SPC200.

3. Checked the IVS Client Version. 


a4625436bf254e9bb665f8ca958d76a2

997ec568bc7d492ab32145bad427f0b3

4. Checked the VCN version. 


8d5ed76e692740178fb09d892e0aaf8e


【Solution description】


1. The IVS Client version is inconsistent with the VCN version, which caused the login failure.


2. We advised to install the V100R002C30SPC200 version.


3. We installed the new IVS version via auto install. 


4. Now the customer can access the IVS Client. 


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peter64
Created Aug 18, 2019 09:21:54 Helpful(0) Helpful(0)

we always need to upgrade IVS after upgrading the VCN version
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Mostafa.hussein
Created Aug 31, 2019 13:15:36 Helpful(0) Helpful(0)

Good Job.
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Salah
Created Aug 31, 2019 15:45:13 Helpful(0) Helpful(0)

i face this issue before and solve it by same way , it is Standard solution . thanks for sharing
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Ahmed Mohamed Salah .

Enterprise Engineer
Admin of Intelligent Video Surveillance

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