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Unable to get upgrade Hon...

Unable to get upgrade Honor 8 after factory reset

Created: Feb 1, 2021 00:29:12Latest reply: Feb 1, 2021 00:35:44 394 1 0 0 0
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Dear All

I was using latest possible Android version on my Honor 8. I have done factory rest and now I see the initial Android version EMUI 5.0.3 & FRD-L19C636B392. (See attached screenshots).
In the system update there is no update but this phone support Android Oreo version. I've seen some online suggestions but those didn't work for me. It's very important for me because I was using some app which does not support current version therefore I am unable to install.
Please help me how can I get latest possible Android version for this model.
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olive.zhao
Admin Created Feb 1, 2021 00:35:44

Dear user, thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our enterprise product page, we would suggest a visit to our page dedicated to persoal devices to better solve this question. We have Huawei Community support ( https://consumer.huawei.com/en/community/list/?forumId=10014 ) where you can get the answer online, and also service hotline for each country or region. You can get the regional hotline number in https://consumer.huawei.com/en/support/hotline.
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olive.zhao
olive.zhao Admin Created Feb 1, 2021 00:35:44

Dear user, thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our enterprise product page, we would suggest a visit to our page dedicated to persoal devices to better solve this question. We have Huawei Community support ( https://consumer.huawei.com/en/community/list/?forumId=10014 ) where you can get the answer online, and also service hotline for each country or region. You can get the regional hotline number in https://consumer.huawei.com/en/support/hotline.
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