Unable to add U1960 to eSight Highlighted

Latest reply: Sep 26, 2019 21:57:29 611 15 14 2

This post describes the issue of being unable to add U1960 to eSight. Please see the solution below.


Problem description


A customer reported that when adding U1960 to eSight, they got the error message below ('License not enough'):


172927i3ijvsm70vikrllv.png?image.png


Handling process


1. Confirmed the eSight version. Customer said it was V300R003 C20.


2. Asked the customer to send us a snapshot from License resources from the eSight web page. They sent us the below snapshot:


173110tgzg7x2ixm2fxxxl.png?image.png


3. Checked the license on our ESDP and found that it was the same as the one on eSight, as per the below snapshot:


173209tlmi0i0d1d0mfusf.png?image.png


Solution description


1. Checked the guide and found that the UC devices should be added as per the below image:


173311lkqjfjfzj9kkykk9.png?image.png


2. The customer has to apply for another license with the feature like this:


eSight UC Device Manager Devices (with the quality the customer needs; for example, if they need one U1960, they need to purchase and add the license with this feature and quantity 1).


3. The one below is an example for the needed feature to be added:


173618dhbv5t94w42dqtiq.png?image.png


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Mostafa.hussein
Created Aug 31, 2019 13:14:20 Helpful(0) Helpful(0)

Very Good case and clear snapshots, hanks Karim.
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wissal
MVE Created Sep 26, 2019 21:57:29 Helpful(0) Helpful(0)

Clear explanation & nice sharing
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