Unable to add U1960 to eSight Highlighted

Latest reply: Aug 31, 2019 13:14:20 433 14 13 2

This post describes the issue of being unable to add U1960 to eSight. Please see below the solution.


Problem description


A customer reported that when adding U1960 to eSight, they get the below error message ('License not enough'):


172927i3ijvsm70vikrllv.png?image.png


Handling process


1. Confirmed the eSight version. Customer said it was V300R003 C20.


2. Asked the customer to send us a snapshot from License resources from the eSight web page. They sent us the below snapshot:


173110tgzg7x2ixm2fxxxl.png?image.png


3. Checked the license on our ESDP and found that it was the same as the one on eSight, as per the below snapshot:


173209tlmi0i0d1d0mfusf.png?image.png


Solution description


1. Checked the guide and found that the UC devices should be added as per the below image:


173311lkqjfjfzj9kkykk9.png?image.png


2. The customer has to apply for another license with the feature like this:


eSight UC Device Manager Devices (with the quality the customer needs; for example, if they need one U1960, they need to purchase and add the license with this feature and quantity 1).


3. The one below is an example for the needed feature to be added:


173618dhbv5t94w42dqtiq.png?image.png


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Collaboration
Created Aug 15, 2019 09:39:20 Helpful(0) Helpful(0)

thanks for sharing
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Amr.Adel
Created Aug 15, 2019 11:16:04 Helpful(0) Helpful(0)

Thanks Karim , Good information as usual from your side Unable to add U1960 to eSight-3035115-1
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Focus%20!!%20
abdelrahman
Created Aug 15, 2019 14:29:17 Helpful(1) Helpful(1)

do you mean customer already added one U19 and try to add one more so he will increase the quantity of  esight  UC device manager to be 2 as per last screenshoot ??
so what will be the usage of esight UCC device license you marked above and why quantity 84 ?
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KarimUC
KarimUC Created Aug 18, 2019 09:14:36
no customer can not even add 1 U1960 , and the 84 is just an example , the purpose from this snapshot is to check the feature needed name  
ganmianpi
Admin Created Aug 16, 2019 01:17:29 Helpful(0) Helpful(0)

Unable to add U1960 to eSight-3035699-1
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KarimUC
KarimUC Created Aug 18, 2019 09:14:44
thank you :)  
MSH
Created Aug 16, 2019 22:41:53 Helpful(0) Helpful(0)

Thanks karim for this explanation
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KarimUC
KarimUC Created Aug 18, 2019 09:14:51
you are welcome  
Nasr
Created Aug 16, 2019 22:46:24 Helpful(0) Helpful(0)

karim do you mean the customer need to add a license of the u1900 as he is having only one license used for another device
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KarimUC
KarimUC Created Aug 18, 2019 09:15:22
no , he need to add one feature on the license to make him add any UC devices on the esight  
KarimUC
Created Aug 18, 2019 09:09:55 Helpful(0) Helpful(0)

you are welcome
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peter64
Created Aug 18, 2019 09:12:45 Helpful(0) Helpful(0)

so he need to rollback current as to add the new one?
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KarimUC
Created Aug 18, 2019 09:13:28 Helpful(0) Helpful(0)

Posted by Amr.Adel at 2019-08-15 11:16 Thanks Karim , Good information as usual from your side
thank you
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