Unable to access NetEco 1000S

Hi, RRRafaFerrari.

Possible Causes 

• Connection mode setting on the browser is not correct. 

• The network is connected improperly. 

• The PC where the NetEco 1000S is installed is powered off. 

• The NetEco 1000S service has not been started on the PC. 

Procedure 

Step 1 Set the connection mode:
Choose Tools > Internet Options on the menu bar of the browser. On the Advanced tab
page, select Use TLS 1.2 and Use TLS 1.1 under Settings, do not select Use TLS 1.0, Use
SSL 2.0 or Use SSL 3.0. Click OK.

Step 2 Choose Start > Search programs and files in the operating system. In the displayed dialog
box, enter cmd and press Enter. The command-line interface (CLI) is displayed. 

Step 3 Run the following command to check whether the network between the PC on which users
can log in to the NetEco 1000S and the PC where the NetEco 1000S is installed is connected
properly: 

ping IP address 

NOTE

Replace IP address with the IP address of the PC on which the NetEco 1000S is installed. 

• If the IP address cannot be pinged, go to Step 4. 

• If the IP address can be pinged, go to Step 6. 

Step 4 Check whether the PC on which the NetEco 1000S is installed is started. 

• If the PC is started, go to Step 5. 

• If the PC is not started, perform the following operations: 

a. Start the PC on which the NetEco 1000S is installed. 

b. Choose Start > All Program > NetEco 1000S > NetEco 1000S Service in the
operating system to start the NetEco 1000Sservice.

Step 5 Check whether the network cable of the PC where the NetEco 1000S is installed is loosened
or disconnected. 

In normal cases, the indicator of the network port where the network cable is inserted is green.
The indicator blinks when data is transmitted. 

• If the network cable is loosened or disconnected, connect it again. 

• If the network cable is connected properly but the IP address of the NetEco 1000S server
  still cannot be pinged, check whether network connection problems occur on the user
  side. 

Step 6 Check whether the NetEco 1000S service has been started on the PC. 

• If the NetEco 1000S service is not started, choose Start > All Program > NetEco 1000S> NetEco 1000S Service in the operating system to start the NetEco 1000S service. 

• If the NetEco 1000S service has been started but logging in to the NetEco 1000S using
  the web browser fails, contact Huawei technical support.