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UltraPath Failed to be Installed on OceanStor 2200 V3

Latest reply: Oct 11, 2021 14:17:55 371 3 14 0 0
transparent.gif Issue Description
UltraPath failed to be installed on OceanStor 2200 V3/2288 V3 running the CentOS 6.5. The displayed error is that this system is not supported
transparent.gif Alarm Information

Alarm information: [ERROR] this system is not support. [RHEL6U5 5]

transparent.gif Handling Process

1.    The user uses the latest UltraPath installation package 21.2.0.

2.    The user checks the kernel version of the operating system and checks whether the kernel has been upgraded. The original CentOS kernel is recommended.

The returned kernel information provided by the user is: CentOS 6.5 kernel Linux 2.6.32-431.el6.x86_64

3.    The returned error is: [ERROR] this system is not support. [RHEL6U5 5]

4.    Check whether the user's operating system has been changed based on the error information.

5.    Engineers remotely check that the user has two versions of operating systems. Advise the user to use one system only.

transparent.gif Root Cause

More than one version of operating system matches with the kernel version. As a result, errors may occur when UltraPath is installed and alarms may be generated.

transparent.gif Solution

Engineers remotely check that the user has two versions of operating systems. Advise the user to use one system only.


Thanks.
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