Got it

Huawei Enterprise Support Community

Community Forums Access Network

U2000 failed error

U2000 failed error

Created: Nov 23, 2020 09:12:04Latest reply: Nov 23, 2020 09:59:00 461 10 0 0 0

Rewarded HiCoins： 0 (problem resolved)

View the author ^1#

Hi all,

When I try to add new NE on U2000, I get 'failed to obtain the Ne system information' . This problem is only for one, other NEs add succesfully. For solution, I've checked SNMP parameters configuration for communication with the device on the U2000. I applied solution guideless and created test parameter. As a result, sftp is succesfull and FTP is failed. What can I solve This issue?

x
convention：
Emotion(0)

Like (0) Dislike (0) Favorite(0) Report

 Previous: Three ONTs Connected to the MA5616 Fail to Be Pinged

Next: Huawei B715s-23c: no automatic reconnection

Featured Answers

Recommended answer

(0) (0)

Popeye_Wang Admin Created Nov 23, 2020 09:45:54

Hi,

Please check the version of ATN980C.

The U2000 can manage only ATN 980Cs of V300R005C10.

ATN980C

https://support.huawei.com/hedex/hdx.do?docid=EDOC1100078669&id=uc_pd_00114&lang=en

View more

x
convention：

All Answers

(1) (0)

^2#

Chenxintao Admin Created Nov 23, 2020 09:13:06

Hi, friend!
Please wait patiently. Our engineers are looking for answers to your questions.

View more

x
convention：

(0) (0)

^3#

Chenxintao Admin Created Nov 23, 2020 09:15:19

Hi, friend!

Can you provide the following U2000 versions and NE models?

Thanks!

View more

x
convention：

(0) (0)

^4#

huriuraz Created Nov 23, 2020 09:24:47

U2000 version is V200R018C60SPC500. NE is ATN980C

View more

x
convention：

huriuraz Created Nov 23, 2020 11:04:42 (0) (0)
Version is v300r005C10SPS100. I typed wrong

(0) (0)

^5#

Unicef

MVE Created Nov 23, 2020 09:26:46

Hello user! hope it can help:

Solution description:

The name of the VPN instance that is queried is OM. Execute the Set Device VPN Parameters command on the device:

Set net-manger vpn-instance OM

Then, ftp the server address on the device to test the success, and then back up the NE data on the U2000. The backup is successful.

https://forum.huawei.com/enterprise/en/q-a-ne-device-failed-ftp-to-u2000/thread/465455-863

Thanks!

View more

x
convention：

huriuraz Created Nov 23, 2020 10:05:34 (0) (0)
Thank you for ur answer, how can i reach this FTP console window?

(0) (0)

^6#

Popeye_Wang Admin Created Nov 23, 2020 09:45:54

Hi,

Please check the version of ATN980C.

The U2000 can manage only ATN 980Cs of V300R005C10.

ATN980C

https://support.huawei.com/hedex/hdx.do?docid=EDOC1100078669&id=uc_pd_00114&lang=en

View more

x
convention：

(0) (0)

^7#

huriuraz Created Nov 23, 2020 09:59:00

Version displays like that as in the picture U2000 failed error-3562443-1

U2000 failed error-3562443-1

View more

x
convention：

Popeye_Wang Created Nov 23, 2020 10:55:19 (0) (0)
Hi，you need to also check the version of ATN980C.

huriuraz Reply Popeye_Wang Created Nov 23, 2020 11:02:44 (0) (0)
Yes im sorry i've just checked. Version is v300r005C10SPS100

Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:

Politically sensitive content
Content concerning pornography, gambling, and drug abuse
Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy

Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.

Please bind your phone number to obtain invitation bonus.