TTS and ASR Services Intermittently FailKnowledge Base Article

1. Query information about all sites.
LST RCWSCFG:;
If the following information is displayed, the TTS and ASR functions are not configured for site 1:
------------------
WS number  Management module number  WS type     Module number  TTS capability   ASR capability   RES capability 

0          184                       MSU audio   472            NULL             NULL             IVR, CONF, FAX, TTS, ASR
1          184                       MSU audio   473            NULL             NULL             IVR, CONF, FAX,
2. Delete all resources of site 1.
RMV RCWSCFG: WSNO=1;
3. Add resources for site 1 and configure the TTS and ASR functions.
ADD RCWSCFG: WSNO=1, WSTYPE2=MSUA, MODULENO=473, RESCAP=IVR-1&CONF-1&FAX-1&TTS-1&ASR-1;
4. Restart the MSU board.
5. If the fault still persists, obtain help through the channels described in Help Channels.