Hello, friend!
ont-load command is mainly used for commissioning.
By analyzing your configuration process in a preliminary manner.
Limited to the information you provide, I can probably only speculate on the reasons for the configuration failure from the following three aspects:
1. The XML file may be faulty.
2. The FTP server may be faulty.
3. The node selected by the OLT and the node selected by the ONT must support each other.
You can check whether the preceding three aspects are normal or contact technical support engineers for remote handling.
Thanks!