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[Troubleshooting Series] Case 46 Users can't get access to Internet via WLAN

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Physical Network Topology

Figure 1-1 Users can't get access to Internet via WLAN

165828at4us49fdzookdot.png

 

Fault Description

AP can’t get online in AC, and can’t search the Huawei-lab-test on the phone.

Configuration Files

l   AR

#
interface Wlan-Ess1
 port hybrid pvid vlan 101
 port hybrid tagged vlan 101

capwap source interface vlanif101 
#
wlan ac
 ap-region id 10
  region-id 10
 wmm-profile name wmm id 1
 traffic-profile name traffic id 1
 security-profile name security id 1                                            
  security-policy wpa2                                                           
  wpa2 authentication-method psk pass-phrase cipher %^%#Q-%d~;.Aj!<@qOUJ=vMG~rie2vkWOOUq>`5f73RU%^%# encryption-method ccmp   
 service-set name company id 1
  wlan-ess 1
  ssid-hide
  ssid Huawei-lab-test
  traffic-profile id 1
  security-profile id 1
  service-vlan 100
 radio-profile name radio id 1
  wmm-profile id 1
 ap 0 radio 0
  radio-profile id 1
  service-set id 1 wlan 1
#
return

Troubleshooting Procedure

                               Step 1      Checking whether the capwap configuration is correct

                               Step 2      Checking whether the software version matched

                               Step 3      Checking the AP online process

                               Step 4      Checking the vap configuraion

----End

Root Cause

1.         Didn’t configure dot1x enable on the router

2.         AP is not in the whitelist

3.         Capwap source interface is wrong

4.         SSID is hided

 


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