Got it

[Troubleshooting Series] Case 46 Users can't get access to Internet via WLAN

915 0 1 0 0

Physical Network Topology

Figure 1-1 Users can't get access to Internet via WLAN



Fault Description

AP can’t get online in AC, and can’t search the Huawei-lab-test on the phone.

Configuration Files

l   AR

interface Wlan-Ess1
 port hybrid pvid vlan 101
 port hybrid tagged vlan 101

capwap source interface vlanif101 
wlan ac
 ap-region id 10
  region-id 10
 wmm-profile name wmm id 1
 traffic-profile name traffic id 1
 security-profile name security id 1                                            
  security-policy wpa2                                                           
  wpa2 authentication-method psk pass-phrase cipher %^%#Q-%d~;.Aj!<@qOUJ=vMG~rie2vkWOOUq>`5f73RU%^%# encryption-method ccmp   
 service-set name company id 1
  wlan-ess 1
  ssid Huawei-lab-test
  traffic-profile id 1
  security-profile id 1
  service-vlan 100
 radio-profile name radio id 1
  wmm-profile id 1
 ap 0 radio 0
  radio-profile id 1
  service-set id 1 wlan 1

Troubleshooting Procedure

                               Step 1      Checking whether the capwap configuration is correct

                               Step 2      Checking whether the software version matched

                               Step 3      Checking the AP online process

                               Step 4      Checking the vap configuraion


Root Cause

1.         Didn’t configure dot1x enable on the router

2.         AP is not in the whitelist

3.         Capwap source interface is wrong

4.         SSID is hided


  • x
  • convention:


You need to log in to comment to the post Login | Register

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits


Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Please bind your phone number to obtain invitation bonus.
Information Protection Guide
Thanks for using Huawei Enterprise Support Community! We will help you learn how we collect, use, store and share your personal information and the rights you have in accordance with Privacy Policy and User Agreement.