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Trouble with HG533e Route...

Trouble with HG533e Router

Created: Jun 23, 2020 19:31:41Latest reply: Jun 24, 2020 00:43:20 622 3 0 0 0
  Rewarded HiCoins： 4 (problem resolved)
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Hi there.


Please my HG532e modem has been freezing. I did upgrade the firmware to V100R001C01B020 but that did not solve the problem. Please what can I do to solve this problem?


Thanks for your help!

ONT Series

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Chenxintao
Admin Created Jun 24, 2020 00:43:20

Hello, friend! 


If the fault persists after the HG533e firmware is upgraded, contact the firmware provider for a solution.


This forum is intended for enterprise network products. As your devices belong to the carrier series, we do not know the specific faults and cannot provide better suggestions and solutions.


For more information, click: HG533


Thanks!

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Recommended answer

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wissal
MVE Created Jun 23, 2020 20:14:52

Dear user,

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question.

We have Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
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Gustavo.HdezF
Gustavo.HdezF Admin Created Jun 23, 2020 19:35:01

Hello User. If you got your modem from your ISP you have to ask them for a replacement. Maybe it is a hardware problem.
Regards.
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3#
wissal
wissal MVE Created Jun 23, 2020 20:14:52

Dear user,

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question.

We have Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
View more
  • x
  • convention：
(0) (0)
4#
Chenxintao
Chenxintao Admin Created Jun 24, 2020 00:43:20

Hello, friend! 


If the fault persists after the HG533e firmware is upgraded, contact the firmware provider for a solution.


This forum is intended for enterprise network products. As your devices belong to the carrier series, we do not know the specific faults and cannot provide better suggestions and solutions.


For more information, click: HG533


Thanks!

View more
  • x
  • convention：
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