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[Toubleshooting] NESOFT_MM alarm at GSCC board of OSN7500

Latest reply: Dec 31, 2020 16:21:23 188 1 1 0 0

Hello, everyone!

Today I'd like to share a case with you!


Problem Description

To troubleshoot NESOFT_MM on OSN7500 V100R010C01

NESOFT_MM Alarm reflects inconsistency difference between two file systems of the SCC board. 


Problem Analysis

First of all execute following command on both SCC boards to check status of two file systems.

:sftm-get-fptarol-info:Bid
We got following result after executing above commands on 24th GSCC and 25th GSCC respectively:

1

1

Ideally under the status heading all values should be "0".... but we had few 1's as well in the column. Which indicates that those files are not consistent(like syscfg.ini, sysini.cfg, dkm.ini in our case).


Now to solve this issue, one need to delete the files having value 1 from the file system and copy it from the other file system to make it same! by executing following commands:

1

After executing above commands wait for some time (around 7-8 mins) and then again check status by executing same command on both SCC boards.
:sftm-get-fpatrol-info:Bid

The column under status heading should be "0".


Root Cause

Every file is saved in two files systems(ofs1 and ofs2) of GSCC Board and both file systems are backup of each other as well. Some abnormality during software upgrade have caused data mismatch in ofs1 and ofs2 files of GSCC board.


Solution

Check by executing command that which file or files are inconsistent. Delete inconsistent files from ofs1 and copy same from ofs2 and then check status by executing command again.
or re-load the same software again to the NE.


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