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Threat report in USG 6680

Threat report in USG 6680

Created: Aug 2, 2021 08:29:20Latest reply: Aug 11, 2021 08:20:55 393 9 1 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Hi.

I use the usg 6680 firewall via its web access. But for some time now I have not been able to do pdf reports in the Monitor > Report > Threat report Section... And in addition, there is no more data in the graphs of the same section as before.

Has there been a configuration problem in the meantime or is it a known bug?


threat no data (abnormal)



usgusg6680

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DDSN
Admin Created Aug 3, 2021 09:43:24

Hi user_4333013,
The failure came out of the blue? Is the previous data normal?
Check whether the browser meets requirements.
The requirements for viewing reports on the PC browser of the administrator are as follows:
Internet Explorer: 8.0 or later
Firefox browser (recommended): 10.0 or later
Chrome: 17.0 or later
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  • x
  • convention：

user_4333013
user_4333013 Created Aug 6, 2021 11:02:52 (0) (0)
Hi DDSN

I took the time to use the usg 6680 firewall via its web access with the latest versions of known browsers (firefox, chrome, exlorer, etc.).
And still, I have not been able to do pdf reports in the Monitor> Report> Threat report Section... There is no more data in the graphs of the same section as before.

However in the Monitor > Log Section, I can see all the listed logs

Is it a known bug?  
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2#
DDSN
DDSN Admin Created Aug 2, 2021 08:30:43

Hi user_4333013,
Please wait patiently. Our engineers are looking for answers to your questions.
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3#
DDSN
DDSN Admin Created Aug 2, 2021 08:38:58

Hi user_4333013,
Expanding the time horizon, still no data?
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  • convention：

user_4333013
user_4333013 Created Aug 2, 2021 11:42:32 (0) (0)
The extension not exceeding 31 days so I chose a time period when everything was working fine ... and my surprise: no data. there is no more data in the graphs of the extension time!!

we would also like to know:
-Why this extension limit of 31 days?
-Why no data?
-Has there been a configuration problem in the meantime or is it a known bug?  
(0) (0)
4#
Unicef
Unicef MVE Created Aug 2, 2021 12:14:54

Good question
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5#
DDSN
DDSN Admin Created Aug 3, 2021 09:43:24

Hi user_4333013,
The failure came out of the blue? Is the previous data normal?
Check whether the browser meets requirements.
The requirements for viewing reports on the PC browser of the administrator are as follows:
Internet Explorer: 8.0 or later
Firefox browser (recommended): 10.0 or later
Chrome: 17.0 or later
View more
  • x
  • convention：

user_4333013
user_4333013 Created Aug 6, 2021 11:02:52 (0) (0)
Hi DDSN

I took the time to use the usg 6680 firewall via its web access with the latest versions of known browsers (firefox, chrome, exlorer, etc.).
And still, I have not been able to do pdf reports in the Monitor> Report> Threat report Section... There is no more data in the graphs of the same section as before.

However in the Monitor > Log Section, I can see all the listed logs

Is it a known bug?  
(0) (0)
6#
DDSN
DDSN Admin Created Aug 7, 2021 07:13:25

Hi user_4333013,
The intrusion prevention-related content in the threat report can be used only after the intrusion prevention license is authorized. The antivirus-related content can be used only after the antivirus license is authorized.
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  • x
  • convention：

user_4333013
user_4333013 Created Aug 11, 2021 08:17:23 (0) (0)
Hi DDSN,
I checked the licenses and they are up to date but I still experience the same problem.  
(0) (0)
7#
DDSN
DDSN Admin Created Aug 11, 2021 08:20:55

Hi user_4333013,
According to your description, I can't confirm if it's a bug or something. We cannot perform remote operations. You can contact Huawei TAC to locate the fault remotely.
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